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POLL: OVTune Reviews (3rd gen)

Discussion in '3rd Gen. Tacomas (2016+)' started by bshammer0, Feb 25, 2018.

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How would you rate OVTune? (1 lowest, 5 highest)

  1. 1 (MT) - meh

    17 vote(s)
    2.6%
  2. 2 (MT)

    4 vote(s)
    0.6%
  3. 3 (MT)

    9 vote(s)
    1.4%
  4. 4 (MT)

    25 vote(s)
    3.8%
  5. 5 (MT) - best mod, hands down

    57 vote(s)
    8.8%
  6. 1 (AT) - meh

    36 vote(s)
    5.5%
  7. 2 (AT)

    21 vote(s)
    3.2%
  8. 3 (AT)

    51 vote(s)
    7.8%
  9. 4 (AT)

    127 vote(s)
    19.5%
  10. 5 (AT) - best mod, hands down

    304 vote(s)
    46.7%
  1. Dec 28, 2019 at 6:19 PM
    #521
    OVTune

    OVTune Well-Known Member

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    OVTune

    You sent your registration info on the 21st, and our website reflects days we are closed, holidays, weekends etc.

    So you haven't been waiting a MONTH. You sent your reg info 7 days ago, thats 3 business days ago (excluding 24th, 25th)

    And our website reflects 15th to 5th we are down.

    So relax, you'll get your key. People take holidays, including our developer.
     
  2. Dec 28, 2019 at 6:37 PM
    #522
    auskip07

    auskip07 Well-Known Member

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    you sent the registry info on the 21st? thats 7 days ago not a month.
     
  3. Dec 28, 2019 at 7:07 PM
    #523
    awdvkd115

    awdvkd115 Well-Known Member

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    Toytec lift, White Knuckle sliders, RCI Armour, ECGS (Nitro Gears), Victory 4x4 Striker Front bumper, Smittybilt X20 10K winch, Dobinson snorkel, Spidertrax 1.25 spacers and 255 R80 16 BF Goodrich KM2s.
    How childish can people be? How often do you think of someone else besides yourself? Grow up and act like a adult.
     
    auskip07 and Inferno__Taco like this.
  4. Dec 28, 2019 at 7:09 PM
    #524
    Inferno__Taco

    Inferno__Taco Well-Known Member

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    Must be the bah humbug type. Especially around Christmas. And he stated multiple times he was closed. Not to mention breaking his arm to top it off.
     
  5. Dec 28, 2019 at 7:50 PM
    #525
    Jetrocker

    Jetrocker Member

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    My credit card was charged on December 1st. I didn't get my package until the 19th or 20th, almost 3 weeks. I sent in the registration request via email on the 21st. Tomorrow will be the 29th...... That sure smells like close to a month to me. So glad you're all happy with your service. I'd love to hear how long the people who are slagging me here waited for their software. I'm willing to bet it wasn't 4 weeks. I tried direct emails. Never got responses from OVT, so I made few comments to them here because that's the only place I get a response. My comments weren't directed at any of the people who feel brave enough to slam me behind their keyboards, nor did any of you know any background before you shot from the hip. Excuse the crap out of me, saints. I stand by my comments.
     
  6. Dec 28, 2019 at 7:51 PM
    #526
    ownubad

    ownubad Well-Known Member

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    Drop in AFE Pro Dry Filter Inchannel Vent Visors Bedlinered Rear bumper and plastic flares
    You should specify the month? Are u talking nov 21 or dec 21? If since you just say the 21st we are all assuming December and you do realize anything in this month and beginning of january can be slower than usual due to holidays. Get a grip man. You sent yours in 1 day after I sent my email into them for my HH and Im happy to wait patiently. Its not like your truck is broken and desperately needs ovtune. The best thing you can do is just email zendesk again if you dont get a reply after say a few weeks. Mat can and has sometimes looked over emails and it can happen since the guy gets probably 100s of emails at a time/day. His customer service is great and patient is all you need.
     
    Inferno__Taco likes this.
  7. Dec 28, 2019 at 7:59 PM
    #527
    ownubad

    ownubad Well-Known Member

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    Drop in AFE Pro Dry Filter Inchannel Vent Visors Bedlinered Rear bumper and plastic flares
    3 weeks seems pretty reasonable....The guy had a BF sale and had over 150+ orders. You do realize things take time and youre not the only one right? Do you not understand holidays and business days or what?
     
    Inferno__Taco likes this.
  8. Dec 28, 2019 at 8:00 PM
    #528
    auskip07

    auskip07 Well-Known Member

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    guessing you didnt read the instructions until you got the package. you should have sent in your computer code when you got your order number but you waited till his shop was closed.

    This is on his website. "OUR SHOP WILL BE CLOSED FROM DEC 15TH - JAN 5TH 2020."

    i dont understand how you are in a position to complain
     
  9. Dec 28, 2019 at 8:00 PM
    #529
    Inferno__Taco

    Inferno__Taco Well-Known Member

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    2016 DCSB 4x4 TRD Sport

    Some people expect everything to be like Amazon these days.
     
    MountainManGuy likes this.
  10. Dec 28, 2019 at 8:19 PM
    #530
    PapaRee

    PapaRee And now I'll do what's best for me

    Joined:
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    Prairieville, Louisiana
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    OVTune, Raceline Assault 18x9 -6 Offset wheels,Falken Wildpeak ATW3 265/70/18 tires, GTS Dobinson's suspension lift, Backflip G2 bed cover, Magnaflow exhaust, Pro tail lights, Pro grille, Raptor grille lights, Pro Shift Knob, Predator side steps, RedLine Hood Struts, tinted windows, ProTuning Black HID headlights, Morimoto 55w 6500k HID kit, LED Scoop lightbar, LED hidden bumper lightbar, LED under hood light, LED Bed light, LED reverse lights, LED license plate lights, Tacoma tailgate 3d decals, removed air dam, Custom TRD Sport emblems, Meso LED dome and map lights, Meso V3 smoked mirror turn signals, Meso ECT Stealth button on Pro knob, Meso Stage 2 Tail lights, Meso Mirror Puddle lights, Meso KC-5 Brake/Cargo light, Meso center console bucket with OG lid, Wheel spacers-front 1", rear 1.5", Tailgate PNP kit, Garage door opener button in overhead console, Meso Minimalist keyfobs, Matte black Pro hood decal, Pro Rigid fog lights.
    As soon as you finish paying, you can request your registration key. You do not have to wait for your package to be delivered.
     
    Inferno__Taco likes this.
  11. Dec 28, 2019 at 8:33 PM
    #531
    Tacoma816

    Tacoma816 Microwaving a cantaloupe, you know why

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    custom interior stains
    :angrygirl:
     
  12. Dec 28, 2019 at 9:47 PM
    #532
    Chasespeed

    Chasespeed Well-Known Member

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    Seeing how long I can keep stock(ish) OVTuned
    I requested my key info as soon as my purchase was complete. Got key info within 1-2 business days. Had my key long before my hardware
    Info said theyre offline for the holiday.

    You have waited, because you didnt follow directions. Your problem.


    For what it is worth, yes, it is worth the wait.
    Not sorry for being an ass. Customer is NOT always right. In fact, customer is usually wrong.....
     
    Inferno__Taco likes this.
  13. Dec 29, 2019 at 5:04 AM
    #533
    OVTune

    OVTune Well-Known Member

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    OVTune
    We are a small business, sorting through and trying to accommodate 250+ holiday orders..and juggling the holidays, and I just broke my arm 2 weeks ago. You're slamming us for waiting 3 business days on your reg key.
    Time counter doesn't start from the moment you place an order, it starts from when you send us your software info.

    If you sent your emails, any of them after Dec 15th, I'm only just now getting to them.
    1. Because of the holidays
    2. Because I broke my arm.

    Maybe you don't celebrate Christmas, but we do.
     
  14. Dec 29, 2019 at 7:14 AM
    #534
    Jetrocker

    Jetrocker Member

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    If I said my CC was charged on Dec 1st, then yes I'm talking about Dec 21....
     
  15. Dec 29, 2019 at 7:39 AM
    #535
    Jetrocker

    Jetrocker Member

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    My point is that you were/are overwhelmed and not prepared for the orders you got, and then expect the paid c
    Done on this one. Communication is my biggest issue here with the delays you mention above regarding overwhelming orders and your personal injury. If a buyer were not on this forum, they wouldn't have a clue why the delays are happening. But I made mistakes as well with waiting to register and perhaps being over anxious early on. Peace. Look forward to getting the product registered and installed. And yes, I celebrate Christmas Mat. Hope your arm is on the mend.
     
  16. Dec 29, 2019 at 7:50 AM
    #536
    OVTune

    OVTune Well-Known Member

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    OVTune

    It's all over the front page on my website. Not to mention, 3 business days. What does our process say about the current timeline on non slammed / holiday times?

    You're putting us in a bad light over a timeline outlined on our site already, and we are still within our normal 3-5 business day timeline. Please see "business days"

    Top banner of my site, middle of my site, etc.

    We do what we can to keep people informed, on our site, Facebook, etc. The simple fact that "closed from 15 to 5th" is plastered on our front page means there has been zero communication delays to you from us.

    I hope you understand that the reason am arguing with you over this is because your posts are making it look like you've been waiting a Month to use your kit when not only is that not accurate, but your current registration wait time is also within our normal reply time, as shown on our website.

    This is actually part of the reason why extended holidays are not possible for me. We post it, it's on our website, and yet people still complain regardless.
     
    Last edited: Dec 29, 2019
    SandyTaco4x4 and Inferno__Taco like this.
  17. Dec 29, 2019 at 8:45 AM
    #537
    Jetrocker

    Jetrocker Member

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    Mat, I ordered on Dec 1st (almost positive that your holiday closing message wasn't there yet) and hadn't gotten any product from you until the 19th, so that's 14 business days. I'll give you the registration issue, but not the initial delivery cycle... I, as well, hope you understand my side. Any further on this, please email me and let's spare everyone else here. But I think we're done. :)
     
  18. Dec 29, 2019 at 9:09 AM
    #538
    ownubad

    ownubad Well-Known Member

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    Drop in AFE Pro Dry Filter Inchannel Vent Visors Bedlinered Rear bumper and plastic flares
    Did you ever!!! Since your Purchase, email ZENDESK. If you did not within those business days than that is your own fault for not communicating. Mat gets delays here and there from 3rd parties and keys etc etc. Shit can happen. Just because you purchase it on the first doesnt mean anything. I placed my BF order on nov 20th and just got my Handheld which was expected to take longer since it doesnt come from him. But the shipping was like 2 days and Im in friken Canada. He posted well before the 15th of December that orders placed before then would get shipped out and clearly yours did around that time and received it in good time. Stop over exaggerating things. Learn to email zendesk and wait for a reply. If you dont get a reply within like a week, reply to your ticket again and do not start another ticket and wait for responses. Mat will eventually see your ticket/email.
     
  19. Dec 29, 2019 at 2:18 PM
    #539
    BongoTheOneEyed

    BongoTheOneEyed Well-Known Member

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    Everyone, please calm and give each other forbearances, we all got families, its the holidays and the man's obviously injured, on top of that.

    Give grace and thanks to the more important things in life, and learn to accept the things in life that are out of our control.
     
  20. Jan 2, 2020 at 5:41 PM
    #540
    Chunkeymonkey

    Chunkeymonkey Well-Known Member

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