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Pop and Lock PL5400 problem

Discussion in '2nd Gen. Tacomas (2005-2015)' started by rickcrna, Jul 13, 2014.

  1. Jul 13, 2014 at 8:31 PM
    #1
    rickcrna

    rickcrna [OP] Well-Known Member

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    I purchased the PL5400 about 3 months ago for my tailgate and it stopped locking when I turn the key. My tailgate has only been locked about 10 times since I bought the 5400 so I am not a heavy user.

    One thing I noticed after installation was how little movement of the key turn was required to actuate the lock...maybe an 1/8" to 1/4" turn.

    Am thinking of contacting customer service at Pop and Lock and see if there are known issues and/or if I can return this item under warranty.

    Any similar experiences or thoughts on this problem?
     
  2. Jul 13, 2014 at 8:35 PM
    #2
    wildcats

    wildcats Well-Known Member

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    My required about the same about of turn. I hated mine and took it off, just felt cheap and I'm much happier with the stock handle.
     
  3. Jul 13, 2014 at 8:36 PM
    #3
    Fluffymonkey

    Fluffymonkey Token

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    I have the 5500, which is basically an updated version of the 5400, and the one I initially received wouldn't lock at all. PL customer service is very good and they sent me a new lock with a week. I'm not sure what the warranty time period is, but it can't hurt to contact them. 3 months isn't very long.
     
  4. Jul 13, 2014 at 8:37 PM
    #4
    NYNURSE

    NYNURSE Well-Known Member

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    By any chance did you use any other key beside the original ?
    You can't do that. Disables the lock.
     
  5. Jul 13, 2014 at 8:46 PM
    #5
    rickcrna

    rickcrna [OP] Well-Known Member

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    No...I've used the exact same key since installation.
     
  6. Jul 13, 2014 at 8:55 PM
    #6
    Rich91710

    Rich91710 Well-Known Member

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    ????

    You mean if I accidentally try to lock/unlock my gate with the key from my wife's Rav4... or if some asshole tries to use another Toyota key to unlock my gate in a random parking lot, it's going to screw up the lock?

    I'm pretty sure I have hit that lock with the Rav key and it works fine.
     
  7. Jul 13, 2014 at 10:25 PM
    #7
    Jimmyh

    Jimmyh Well-Known Member

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    IF you bought it from Pop and lock or an Authorized Dealer you have 12 months from receipt to get it covered under warranty.

    From their web site here: http://popandlock.layeredsystems.com/image/data/documents/LIMITED%20WARRANTY%20TERMS%20AND%20CONDITIONS.pdf

    As Customer’s only remedy, Pop & Lock™, LLC (and Pop & Lock™ Corporation) will repair or replace, at its option and without charge, any lock that is defective in material or workmanship when received by Customer and is returned to Pop & Lock™ LLC (and Pop & Lock™ Corporation), FOB Pop & Lock™ Corporation’s offices, within one (1) year after it’s receipt by the Customer.

    Factory support is only available for Pop & Lock™ products purchased as new through an Authorized Pop & Lock™ dealer.

    Please Note: Pop & Lock™ Products purchased on auction sites such as Ebay, Amazon and Craigslist, to name a few, will not be covered under factory warranty under any circumstance.
     
    Last edited: Jul 13, 2014
  8. Jul 13, 2014 at 10:40 PM
    #8
    Fluffymonkey

    Fluffymonkey Token

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    College Station, TX
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    2003: Stock 2007: Avid Offroad sliders, 30% front tint, bed mat, Truxedo low-pro qt tonneu cover, aero turbine 2525 muffler w/ 8'' tip, AR25 Resonator, 16x8 Dick Cepek DC-1 w/ 265/75 Goodyear Wrangler Duratracs, 2010 headlights, ome 884 coils with .5'' top plate spacer, OME sport front shocks, bilsten 5100s rear, 2'' aal, locking gas cap, LR ucas, Viper 2-way remote start, afe drop in filter, Rocky locking bike mounts, gear chest, scangauge, pop n lock tailgate lock 2013: most things transferred over from my 07, 5100s @ .85 + eibachs and Toytec tps for 3'' front lift, wheelers progressive aal w/ overload; compustar 2-way remote start; Antennex shorty antenna, pop n lock tailgate lock with programmable key, seat covers, Toyota's crappy all-weather floor mats (should have got Husky's or Weathertechs), TRD skid plate, led light pods mounted in front bumper valence w/ Eyourlife wireless harness and remote, led bed lights, light pods mounted in bed, Devil Horns emblem from Diaz Fabrications, rear facing pod lights in bed, under seat lights,
    To tag on to what Jimmyh posted, with my own personal experience, when I returned my defective lock it was 'no questions asked'. I bought mine through Amazon. I just called them and told them it wasn't working, and they said to send it back and they would send me a new one. They never asked about when it was bought or from what source.
     
  9. Jul 14, 2014 at 6:32 AM
    #9
    craigb

    craigb Well-Known Member

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    Mine did the same. I sprayed some WD40 into the key hole and it works fine.
     
  10. Jul 14, 2014 at 6:33 AM
    #10
    craigb

    craigb Well-Known Member

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    The coded one will only work one time. You can't sell it to someone else and they try to code it to there key. They would have to buy another lock.
     
  11. Jul 14, 2014 at 7:20 AM
    #11
    NYNURSE

    NYNURSE Well-Known Member

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    I hit that lock with another Tacoma key and that was it, stopped working. I assumed I disabled the lock. The install instructions do state not to use any other key. They do not say what happens if you do.
     
  12. Jul 14, 2014 at 10:50 AM
    #12
    Boomer27

    Boomer27 Member

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    For those who had the lock fail with the tailgate closed, how did you access the lock to remove/repair it? I've removed all of the tailgate cover fasteners I can. I'm stuck. Any help is much appreciated.
     
  13. Jul 14, 2014 at 7:41 PM
    #13
    Jimmyh

    Jimmyh Well-Known Member

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    I was considering buying one of these, but now ??? I'm not sure.
     
  14. Jul 14, 2014 at 7:47 PM
    #14
    617mike9c1

    617mike9c1 Well-Known Member

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    A little of this and a little of that
    I had to pop off the tailgate rail "cap" to be able to slide the cover up and out to finally get access to release the lock.

    NOTE: I did end up breaking a couple of the integrated plastic clips of the end cap so be wary.
     
  15. Jul 15, 2014 at 5:55 AM
    #15
    craigb

    craigb Well-Known Member

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    In the middle of the tailgate cover there is a little piece that goes in to the gate. It lines up the cover. Just reach under and push up. it will then side out. You don't have to remove the rail cap.
     
  16. Aug 1, 2014 at 8:48 AM
    #16
    kc123

    kc123 Member

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  17. Aug 1, 2014 at 9:37 AM
    #17
    Hans Moleman

    Hans Moleman Well-Known Member

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  18. Aug 2, 2014 at 2:20 PM
    #18
    JimboAnz

    JimboAnz #OldNorm

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    I, too had bought the PL 5400. The bolt codeable one. I had it installed for about 3 months and it would not stay locked. I would lock it before driving and check it at destiation and it would be unlocked. I put the OEM one back on and pitched the POS in the trash. It felt chinsey and did not operate as solidly as the OEM one.
     
  19. Aug 2, 2014 at 7:43 PM
    #19
    FigNewton

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  20. Sep 11, 2014 at 9:14 PM
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    TacoGlenn

    TacoGlenn Nobody Makes a Monkey Outta Me!

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