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Proooauto - No response from Vendor - Beware!

Discussion in 'Vendor Reviews' started by fastprostreet, Oct 23, 2020.

  1. Oct 23, 2020 at 3:42 AM
    #1
    fastprostreet

    fastprostreet [OP] Well-Known Member

    Joined:
    Oct 11, 2008
    Member:
    #9893
    Messages:
    68
    First Name:
    Pete
    Ohio
    Purchased a Faux TRD Pro grille from Prooauto on 10/13/2020 for my 2008 Tacoma. Received on 10/19/2020. Part was packaged well. Removed from carton to inspect and set in place to check fit. Wow! Part was over 1/8" higher than my closed hood! Truck is pristine with 87,000 original miles and no accidents. No way was I installing on my truck. I emailed the seller on 10/20/2020 and received no response. I emailed again with more detail requesting a return label and refund with no response. I finally submitted a dispute with PayPal. I guess we have to do this the hard way! I would not recommend this vendor!IMG_4839.jpg

    IMG_4842.jpg
     
  2. Nov 2, 2020 at 4:02 AM
    #2
    fastprostreet

    fastprostreet [OP] Well-Known Member

    Joined:
    Oct 11, 2008
    Member:
    #9893
    Messages:
    68
    First Name:
    Pete
    Ohio
    Update! On 11/02/2020 I received an email from the seller with a prepaid return label. Email stated to return in original packaging and once received full refund would be issued. (PayPal would have stepped in on 11/03/2020) No reason provided why it took almost 2 weeks to respond to my request. I will post refund results from seller after it arrives in California (1 week UPS ground).
     
  3. Nov 9, 2020 at 3:50 AM
    #3
    fastprostreet

    fastprostreet [OP] Well-Known Member

    Joined:
    Oct 11, 2008
    Member:
    #9893
    Messages:
    68
    First Name:
    Pete
    Ohio
    Final Update- Vendor received grille on 11/05/2020. Processed my refund on 11/07/2020 for full amount. Closed.
     
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