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Props to All-Pro Offroad

Discussion in 'Suspension' started by mjp2, Oct 17, 2008.

  1. Oct 17, 2008 at 12:35 PM
    #1
    mjp2

    mjp2 [OP] Living vicariously though myself Thor

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    Milton Juevos Portimous II
    NJ
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    '06 TRD Access Cab, v6, 6-speed
    Scaffolding and a painted grill
    I just received a call from Jon Bundrant at All-Pro. My broken UCA woes got back to him and he tracked me down for some additional information. The long and short of it is this:

    He wants my parts back to investigate the cause of the failure. If there's a way to improve the product or production process through this, it'll be done. They definitely stand behind their products and, in his words, he's wants to make this right.

    It's refreshing to see a company go out of their way to make sure the products are quality and the customer is happy. I'll keep this thread updated as I have news.

    -Mike
     
  2. Oct 17, 2008 at 12:36 PM
    #2
    dually

    dually Low and slow

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    Interstate underpass
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    Not as many as the 98..
    Thats some great customer service!
     
  3. Oct 17, 2008 at 12:37 PM
    #3
    SocalMan22

    SocalMan22 Founder Socaltacomas.com Thor

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    Steve-0
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    What Mods!
    Thats cool investigate what they can do to make their products better. Good stuff all pro!
     
  4. Oct 17, 2008 at 12:37 PM
    #4
    RelentlessFab

    RelentlessFab Tacoma offroad armor fabricating beast Vendor

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    Eric
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    07 SR5 4x4> 03 SR5 4x4 total> 14 Crewmax TRD
    Had tons on the Taco's.... new truck is pretty stock
  5. Oct 17, 2008 at 12:39 PM
    #5
    luk8272

    luk8272 Poodoo

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    Lucas
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    07 Silver4dr. 4x4, V6 Shortbed
    5% Tint, Bug flector, vent Visors, Removed secondary air filter, Rear Spring TSB w/ Wheeler's Add A Leaf HD Pack, Icon 2.0 rear shocks, Toytec 3" lift up front with Total Chaos UCA's, Debadged, Billet Grille,TRD Offroad rims/17x9 Pro comp 6001 rims, Duratracs 265/75/16 or 285/70/17, Fog light anytime mod, Tailgate hose clamp mod, Pro-dry AFE filter. Extended Differential Breather, ABS on/off, 6000k HID heads/fogs, ScanguageII, Devil horns, Devil horns on third brake light, Mounted 60" Highlift, Mounted Tool Box, Wet Okole Front Seat Covers, TW sticker, Midland Handheld CB,Painted engine cover, Revenge Fab Sliders, ARE Topper, Weather tech Floorliners.
    Thats very refreshing. Way to go allpro.
     
  6. Oct 17, 2008 at 12:40 PM
    #6
    tcBob

    tcBob Gringo Bandito Thor

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  7. Oct 19, 2008 at 9:35 PM
    #7
    random hero

    random hero Active Member

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    Saw's, 2.0 fox 8" travel rear shocks, downey coils
    not trying to be a dick, but if they're trying to make it "right" then why not send you a new set, or replacemenet peice instead of using your piece for their R&D
     
  8. Oct 19, 2008 at 9:42 PM
    #8
    Khaos

    Khaos Well-Known Member

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    I'm glad to see All Pro doing what their doing. I'm also quite glad to see that they have joined TW.
     
  9. Oct 20, 2008 at 9:33 AM
    #9
    mjp2

    mjp2 [OP] Living vicariously though myself Thor

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    Milton Juevos Portimous II
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    Scaffolding and a painted grill
    You'd rather I get a new set of UCAs instead of seeing the product line improve? :confused:
     
  10. Oct 20, 2008 at 9:41 AM
    #10
    Dark Knight

    Dark Knight East Bound and Down

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    Random Hero shows up in almost every uca thread:confused: but anyhow good for AllPro I like their go get'em attitude toward making things better.
     
  11. Oct 20, 2008 at 9:45 AM
    #11
    mjp2

    mjp2 [OP] Living vicariously though myself Thor

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    Scaffolding and a painted grill
    :laugh:

    Same here. They definitely haven't lost me as a customer.
     
  12. Oct 20, 2008 at 9:53 AM
    #12
    Dark Knight

    Dark Knight East Bound and Down

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    Skyjacker Platinum Coilovers w/ 16" 750# King springs, Skyjacker rear leafs, FJ TRD SE wheels, 285/75/16 MTZ's, Piaa 520 Smr Driving Lights, Yakima Rack, Bestop Canopy, TRD Exhaust, TRD CAI, Kenwood DNX5120 Navi, Fog Light Mod, Driving Light Mod, BHLM, Scanguage II on Blendmount, TC uca's, ARB Heavy Duty air compressor, ARB Rear Locker, Shrockworks Rock Sliders, ARB Front Bumper, Relentless Fab Rear Bumper w/ custom bed protection, WARN M8000
    I look At AllPro about every other day, I know I cant afford the things i want yet but that site is like crack for me!! I want it all and I can't get enough!
     
  13. Oct 20, 2008 at 2:20 PM
    #13
    jhodge83

    jhodge83 Any dog under 50# is a cat and cats are useless... Thor

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    wat?
    i know...i made a $3k wish list on there
     
  14. Nov 4, 2008 at 12:18 PM
    #14
    mjp2

    mjp2 [OP] Living vicariously though myself Thor

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    Milton Juevos Portimous II
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    Scaffolding and a painted grill
    Just spoke with Jon at All-Pro. They were able to trace my UCAs to a specific batch that matched a second break that was reported, so this looks to be an isolated issue related to limited number of products.

    When comparing my hardware with the other guy's there were a couple of common issues. Next week they'll be doing some more testing to look for binding issues and anything else that might lead to premature failure. They also have some cool plans for a future UCA design that I'll be watching for.

    As for my stuff, they've more than done right by me and will continue to get my business in the future.

    Just keeping the world updated with some first-hand information. :)
     
  15. Nov 4, 2008 at 12:22 PM
    #15
    random hero

    random hero Active Member

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    Saw's, 2.0 fox 8" travel rear shocks, downey coils
    are they going to give you a new set of arms, or replacement arm?
     
  16. Nov 4, 2008 at 12:36 PM
    #16
    mjp2

    mjp2 [OP] Living vicariously though myself Thor

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    Scaffolding and a painted grill
    We worked out an agreement that I am extremely pleased with. I don't see any advantage to publishing the details other than to say that I was the one with broken components, and I will be returning as a customer in the future.
     
  17. Nov 4, 2008 at 4:55 PM
    #17
    pittim

    pittim Play stupid games, win stupid prizes

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    because he'll probably break them again.

    MJP, didn't it happen when you were doing a "trial" run with your truck? So you were probably taking it a little easier than had it been the real race.

    If he broke them because of a design flaw taking it easy, I'm sure he wouldn't want the same design whenever he goes 100%.
     
  18. Nov 4, 2008 at 5:14 PM
    #18
    mjp2

    mjp2 [OP] Living vicariously though myself Thor

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    Milton Juevos Portimous II
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    Scaffolding and a painted grill
    I was actually beating on the truck with the intention of breaking something under controlled circumstances. I was looking for weak points and hit some areas of the course far harder than I would have if I had another 900 miles of race ahead of me.

    During the race, the intention is to finish. During that round of testing, I was looking for things that would keep me from finishing.
     
  19. Nov 4, 2008 at 7:56 PM
    #19
    Dark Knight

    Dark Knight East Bound and Down

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    Skyjacker Platinum Coilovers w/ 16" 750# King springs, Skyjacker rear leafs, FJ TRD SE wheels, 285/75/16 MTZ's, Piaa 520 Smr Driving Lights, Yakima Rack, Bestop Canopy, TRD Exhaust, TRD CAI, Kenwood DNX5120 Navi, Fog Light Mod, Driving Light Mod, BHLM, Scanguage II on Blendmount, TC uca's, ARB Heavy Duty air compressor, ARB Rear Locker, Shrockworks Rock Sliders, ARB Front Bumper, Relentless Fab Rear Bumper w/ custom bed protection, WARN M8000
    Well said.
     
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