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Rep for ARB customer service

Discussion in '2nd Gen. Tacomas (2005-2015)' started by DaVikes, Jan 16, 2014.

  1. Jan 16, 2014 at 2:40 PM
    #1
    DaVikes

    DaVikes [OP] Well-Known Member

    Joined:
    Feb 26, 2013
    Member:
    #98580
    Messages:
    346
    Gender:
    Male
    First Name:
    Ross
    Denver
    Vehicle:
    Colorado Sports Car
    Arb front bumper, warn winch, All Pro rear bumper, OME up front, OME and All Pro Standard in Back, ARB locker, 34 x 10.5 KO2's, 17" Level 8 Trackers, and fancy single piece driveshaft.
    I have an '11 DCSB with ARB front bumper, including fog lights. The truck was new to me this summer. I started using the fogs as DRL's, because otherwise I wouldn't use them at all. They were fine through November. Sometime after Christmas, I noticed that both fogs were broken. One had cracked glass, and the glass on the other was mostly missing. I thought that was odd, so I googled around and found that a few years ago, ARB's lens supplier put out a bad batch that would crack if splashed with cold water. So what the heck, I emailed ARB and asked them about it. They asked me to send pictures, so I did. Then they asked me how old they were, and I said "I have no idea". I was expecting a polite referral to a dealer.

    Instead the said "We'll ship you a new set." And five days later they arrived.

    It's great to see a company stand behind their product, and I will definitely favor their stuff when I need some more toys this weekend. (I'm not sure this was the right place to post, but I thought they deserved some recognition.)
     

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