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(RESOLVED, T-SB-0148-16) Uninitiated trip meters reset

Discussion in '3rd Gen. Tacomas (2016+)' started by swimmer, Nov 6, 2015.

  1. Jun 7, 2018 at 5:04 PM
    #501
    mauidogg

    mauidogg Well-Known Member

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    Update again
    Finally got somewhere with Servco Hawaii. They opened a case and are looking into it. Doesn’t mean much at the moment but I have documented the last 2 resets I had. Both happened while driving and watching the mpg suddenly go to zero and then climb back up as I roll along.
     
  2. Jun 17, 2018 at 12:10 PM
    #502
    over60

    over60 "Grumpy Old Guy"

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    Hey... Any Canadians have this fixed yet...?? Is there a Cdn TSB..? My truck just did it and I better get on it as the warranty is up in Oct.
     
  3. Jun 18, 2018 at 10:53 AM
    #503
    over60

    over60 "Grumpy Old Guy"

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    Update...I just went to dealer and said that the trip meter 1 & 2 are resetting themselves. Low and behold, they looked in their Puter and said..... "we'll order the parts needed and call you, likely tomorrow or Wed." Said It should take about 1/2 hour or so.

    Whoopee..... I saw them print a TSB, but did not see it. Must be a CDN one out now. :thumbsup::canada:
     
  4. Jun 22, 2018 at 1:06 PM
    #504
    Hiker46

    Hiker46 Well-Known Member

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    A.R.E. MX Cap
    So my quandary is that my Taco has 32,000 mi on it and the reset happened 11 times rather evenly spaced over it's 2-1/2 year life. The closest dealership is about 90 mi away. It sounds like folks have run the gammit from an easy switchover of the new cluster to downright nastiness. Given from what folks have also said the switchover will take 2 trips to the dealership (dropoff and pickup) and the dealership might kidnap my truck for a couple of weeks while the new cluster is being set to the mileage and then sent to said dealership. So far the resets have only included the 2 trip odometers and tank MPG. Not a real heartache in my book. But I guess I need to make a decision soon as to whether or not file for the TSB. I plan on keeping the truck for a long time (200K+ miles) so the resale hit for not doing the TSB isn't really a factor. Has anyone heard if the cluster snafu becomes worse (more frequent) over time or if additional problems arise?
    Thanks
     
  5. Jun 22, 2018 at 5:34 PM
    #505
    over60

    over60 "Grumpy Old Guy"

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    Try calling the dealer ahead of time and see if they will accept your statement that the meters are resetting, etc. If they are REAL nice they might even accept your word on the existing Mileage, but I doubt it....

    Sound like a trip to get part ordered and then back for the 1/2 hr. fix.

    My dealer took mileage and said we'll call you when part is in..... I guess they will guess what the mileage is then...

    Good luck.....Get her done now. Who knows what further things might go bad if you go over warranty. :facepalm:
     
  6. Jun 22, 2018 at 6:35 PM
    #506
    Hiker46

    Hiker46 Well-Known Member

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    Thanks Grumpy, Yeah I'd hate to get passed 36K mi and have the cluster totally fail. My guess it's not a cheap part to replace out-of-pocket.
     
  7. Jun 25, 2018 at 11:49 AM
    #507
    Hiker46

    Hiker46 Well-Known Member

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    Got the replacement all set up through Toyota Corporate and my nearest (92mi) dealership. Adding 400 mi to my current mileage for setting the new module and then a one-stop replacement. Very easy so far....

    Update: Took the truck in for the switchout and about 40 minutes later drove out with a new instrument cluster. Easy Peasy. Sorry to hear of other folks trials getting the TSB done. Maybe it's getting easier since the TSB has been out for a year or so.
     
    Last edited: Jul 10, 2018
    over60 likes this.
  8. Jul 5, 2018 at 11:51 AM
    #508
    over60

    over60 "Grumpy Old Guy"

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    Whoopee..! They replaced my Gauge Cluster today...….took about 45 min.

    Instant solution for you guys that have scratched your plastic...hehe:rofl::rofl:

    They applied the mileage that I had on it when I took it in 10 days ago....they ordered it with that mileage...… I gained about 400 KMS to my warranty..!! :thumbsup::thumbsup:
     
  9. Jul 29, 2018 at 9:38 PM
    #509
    Sasquatchian

    Sasquatchian Well-Known Member

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    My truck was built June 21 this year in Tijuana. I've had it for just over two weeks now and about 300 miles and, yes, I've been noticing this for the last week or so. At first you sort of shake your head think, "did I reset that?" But no. I'll be calling the dealer tomorrow.
     
  10. Aug 7, 2018 at 1:45 PM
    #510
    mauidogg

    mauidogg Well-Known Member

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    Update:
    So dealer had my truck all week last week. The service manager looked at it. Okay I gave them the tsb so no you can’t duplicate it. What are you trying to look for?

    They fly a higher level tech in from Honolulu. He looks at it. Can’t duplicate... okay. They call me up and ask so what meter is resetting? You know some of them change when your driving right. Um yeah I am not a dumbass. I know which ones change when you fill the tank and the current gpm etc.

    Can you come in and show us which meter is resetting? Really wtf do you guys do. What where you checking when you had my truck for the week if you have to ask me what meters are resetting?

    Okay. I go in and show them exactly what is resetting. Oh yeah that’s not supposed to happen. No shit I think that’s why I gave you the tsb for this exact issue.

    We will be forwarding your info to continental USA for review and where to go from here for repair.

    Great can I have my truck back since you wasted a week.

    Long rant. But seriously lost my patience on this one.
     
    over60 and tonered like this.
  11. Aug 30, 2018 at 2:05 AM
    #511
    greenmountains

    greenmountains Member

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    I am just seeing this thread and wanted to add my experience. I started to notice regular trip meter resets this winter after having my 16 off-road for about a year and a half. I found this TSB, but I was also experiencing some issues with my remote start not successfully starting the truck - especially when cold. Eventually I also noticed some hesitation (but never a dead battery) when I pushed to start so I took the truck in for a battery test as there have been a number of reports of battery problems. The battery failed the test and the dealer replaced it under warranty.

    I have not had any trip meter resets in about 6 months since the battery replacement. I didn't read every post in this thread, but I didn't see anyone else mention this as a potential fix for this issue. I'm sure the cluster replacement may be needed in most cases where folks are seeing this symptom, but checking the battery is an easy first step.
     
  12. Aug 30, 2018 at 11:27 AM
    #512
    over60

    over60 "Grumpy Old Guy"

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    Toyota running boards/Solid Fold 2.0/custom stickers/Anti-Dark LED light under hood/Derped grill/Scoop, etc.
    I did not notice any battery issues...

    I figured replacing it under warranty was the best way to go, especially cuz my 36 months are up in 2....!!

    New unit works well..!!
     

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