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RockAuto, you need to step up!

Discussion in 'RockAuto' started by BamaToy1997, Sep 5, 2014.

  1. Sep 5, 2014 at 8:54 AM
    #1
    BamaToy1997

    #1
    BamaToy1997 [OP] Wheel Bearing Master

    Joined:
    Jan 31, 2012
    Member:
    #71846
    Messages:
    10,792
    Gender:
    Male
    First Name:
    Bill
    Navarre, FL
    Vehicle:
    1997 Tacoma 4X4 AKA "Blue Beast"
    best wheel bearings around! www.marionbumper2bumper.com
    I've tried emails, phone calls, and Facebook. Maybe someone that watches the threads on this vendor can do something. For MONTHS I have been having problems with damaged shipments of parts from your company, and every time I get the same song and dance of "We have looked into this and have addressed the issue", only to have the same problem a week later with the next shipment of parts. Any ideas people?
     
    BamaToy1997, Sep 5, 2014
    #1
  2. Sep 5, 2014 at 12:37 PM
    #2
    BamaToy1997

    #2
    BamaToy1997 [OP] Wheel Bearing Master

    Joined:
    Jan 31, 2012
    Member:
    #71846
    Messages:
    10,792
    Gender:
    Male
    First Name:
    Bill
    Navarre, FL
    Vehicle:
    1997 Tacoma 4X4 AKA "Blue Beast"
    best wheel bearings around! www.marionbumper2bumper.com
    It would be nice if it was that easy. Sadly no other parts supplier can handle my order load. I can buy 20-30 hubs at a time from Rock auto, but the others can only get me 6-8 a WEEK. I burn through that many in a DAY. I have considered also the option of ordering from 5 or 6 different companies at 6-8 each. It would be a huge pain in the ass to be honest. I just wish they would step up and DO something about the problem. This was just my chance to vent.:p
     
    BamaToy1997, Sep 5, 2014
    #2
  3. Sep 8, 2014 at 5:24 AM
    #3
    RockAuto

    #3
    RockAuto Well-Known Member Vendor

    Joined:
    Apr 8, 2010
    Member:
    #34833
    Messages:
    188
    Gender:
    Male
    Hello,

    If you would like to send a PM with further details the situation can be looked into.

    Thank you,

    www.RockAuto.com
     
    RockAuto, Sep 8, 2014
    #3
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