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Roof rack - Hubco/Whisperbar/Prorack

Discussion in 'Product Reviews' started by derekp, Jan 5, 2011.

  1. Jan 5, 2011 at 5:58 PM

    derekp [OP] giddy up!

    May 16, 2009
    First Name:
    Grand Forks, ND
    2001 X-Cab 4x4 TRD V6 5Spd
    Deck plate, Flowmaster Delta-Flow 40 series, 265/75-16 Wrangler TDs, more to come...
    Hey folks, just wanted to pass on my recent interaction with this company.

    My used camper shell had the rails for a roof rack system. Unfortunately, it only came with two brackets and no crossbars. So, I started looking into replacement parts. The brackets had the word "HUBCO" on it so I googled "Hubco roof rack" and that sent me to Whisperbar. Okay, maybe the company merged, was bought out, etc.
    I fire off an e-mail and it was sent to a Whisperbar.co.nz address. The guy seemed helpful in that he gave me US retailers to call.
    I called a place in Boston (closest retailer) and they were very helpful. I sent pics via e-mail and he showed them around the shop and suggested I basically start over. That wasn't what I was hoping to hear. ($400 for a new set or around $100 for a couple of parts.)
    So, I e-mail the company address to let him know what I found. He said the company is new in the US and parts for older models are only available in New Zealand but they are expanding operations in the US. That tells me that maybe parts will be available, someday.
    Perhaps you will have or have had a better experience with this company, I just wanted to share mine. Not the best customer support for a company, especially if they are wanting to expand into this market. I did tell the company contact that his lack of support for his product would be passed on to other folks via forums such as this.
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