Rusted frame replacement: Dealership lying?

During the inspection, did you get any sense of what the 'specific criteria' might be that qualified you for the CRC application?

My question specifically is if it appears the frame will make it to 12 years, will Toyota apply the CRC?

There are reports of frames rusting through even with the CRC from previous recall campaigns.

I'm highly skeptical of the whole thing.

 

If the inspection finds a hole, they replace the frame. If no holes are found, they apply the CRC and you get a warranty extension for 12 years from date of first use.

If you don’t get the inspection done and the CRC application, there’s no warranty enhancement.

 

The CRC this time is completely different than last time. It’s a coating similar to fluid film whereas the old CRC was like rubberized undercoating paint.

 

Don't do anything = no free frame, shame on you
Get inspection, frame replacement, and/or coating applied = qualified for potential new frame, you win!


This isn't the only thread on this matter. There's one with many more posts and pictures, somewhere here....

Edit: found it https://www.tacomaworld.com/threads/frame-coverage-for-2011.590939/

 

Seems like the CRC is band aid to get you past the 12 years mark?
Then again it’s better than nothing, which is a lot more than other manufacturers are doing?

I wouldn’t know what to do if I ever moved up North.
Us southerners are scared of the word rust, let alone actual rust.

 

Had two of my frames done in canada. All these clowns do is encapsulate the rust with the sealer. Rust is now coming through the sealer, in multiple areas, after 4 months of summer driving. Took back to the dealer, that scraped and sprayed, and they refuse to do anything about it as I signed off on it.

 

Mention of what other manufacturers are doing or not doing when discussing a 'voluntary' recall by Toyota is irrelevant.

To quote from the letter I received fro Toyota:

"... This condition is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment."

The issue is thus a DEFECT in Toyota vehicles, admitted to by Toyota. This is not 'normal' corrosion and unrelated to any other manufacturer.

I was led to believe after specific questioning that the frame corrosion issue in previous models years had been solved by a change in steel and finish process.

My disappointment in Toyota is palpable. The 'remedy' is unsatisfactory. My vehicle is very low mileage, and will not qualify for frame replacement. The CRC application is both inconvenient and of dubious value. Rustproofing processes are designed to be applied to new metal to prevent corrosion. This should have been done at the factory.

At this point, I intend to just further limit my winter driving in salt conditions and keep the frame as clean as possible.

When the vehicle becomes unsafe, I'll just junk it and get another truck. It won't be a Toyota.

 

If you don't get the CRC, it's just going to fail faster, and you don't enjoy the 12 year frame warranty. There's no downside to getting it done.

It all depends where you live. Here in Victoria I see mint 1st gens every day with zero rust. There are still plenty of 80’s 4runners and tacos tooling around. Of course at this point they are usually Frankenstein wheeling machines but they still have very little rust after 30+ years.

 

Neat.

You're just hurting yourself in the long-term by avoiding it altogether. You BENEFIT from getting it done.
We all assumed the frame issues were resolved, they weren't, and now Yota Corp is attempting another remedy. The end game will be buy-back, frame replacement, or coatings.

Why are you so damned negative about a free fix/band-aid? You live in a state that certainly eats the shit outta metals, it's to be expected.

 

I checked one dealer about it they said they weren't doing the frame undercoating at this time did not mention the reason, contacted another dealer told me to bring it in for inspection, did that and was told they will send out a letter and they do the treatment onsite, I did notice this dealer had a separate auto body repair building while the other had none and sent them out(probably) elsewhere

 

"...it's to be expected."

You missed the point.

I will restate, from Toyota themselves:

"... This condition is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment."

Thus, they admit their problem is in excess of what might be 'expected'.

I did not 'assume' the problem to have been fixed. I was specifically told, by the dealership, when I asked.

The 'benefit' is a matter opinion. It will cost me at least 3 round trips 'assuming' they have a loaner for me. That's 3 days shot plus the unpleasantness of dealing with a known inept service department. The dealer is 60 miles from me.

Yes, I'm negative.

I'm 1/3 of the way through the 12 page thread referenced above. If the process is as described, there should be no visible external CRC and this substance is spot applied only to the front of the frame. I'm not thrilled about the disassembly required for this.

I'd be interested in the experience of anyone who has had this exact procedure done and has perceived a benefit, other than the warm fuzziness of a 12 year warranty.

 

i can't speak to the spray, but got a new frame. the wait sucked, but the truck came out fine. these trucks are so easy to take apart and put back together, i wouldn't be worried about any disassembly.

now go get the spray applied

 

I had the exact procedure done. I dropped the truck off and drove away in a brand new 2020 SR5 loaner. 3 days later the CRC was done and it was washed and vaccuumed when I picked it up.

Looking underneath there are some plugs/brackets installed in open parts of the frame and a coating of white goo that looks like congealed bacon fat throughout the front boxed sections and along seams on the inside of the C channel sections of the frame.

 

OK, so at least between this thread and the one referenced above I'm beginning to get a handle on what this entails, IF the service department does the procedure as detailed by Toyota.

The Toyota.com/recall site indicates the CRC MUST be done for the 12 year warranty, so they can't just blow me off with 'your frame looks good'.

It appears it's either a frame replacement or a CRC job if the truck is registered in MI.

Toyota's communication with their owners is deplorable. The two letters I received from them have conflicting information, the website says yet another thing, and there's no telling what the dealer might claim on initial contact.

What, if anything, have they done model year 2018 and later to 'resolve' this problem?

 

It’s a frame job or the CRC and an extended warranty. Full stop.

The 2018 and up have the coating applied at the factory. Some 2017 as well from what I’ve heard.

Stay positive man, take the truck in and get the work done. Don’t overthink it!

 

Stupid me ....... your SN is a segway to your posts. Why would I expect anything but lol

 

Well, all I can tell about you from your forum moniker is you are either a real estate agent who isn't big on clear title or you're an AC/DC fan.

I do thank you for the link to the previous thread about the frame rust service campaign. I've found that quite valuable.

 

Wonder of wonders.

I dropped the dealer an e-mail about this last week asking them if they were able to do the frame inspection.

Today, I got a call from them wanting to set an appointment to do the actual CRC application.

The guy described the process as if he knew what he was talking about and simply set an appointment to do it without an inspection first.

I'm shocked. Perhaps this dealer has hired some qualified people.

I'll report how it goes in a couple weeks.

 

so If I understand this correctly, the 12 year warranty is from date of first use, so in my case with a 2009, that means that *IF* I applied the CRC coating then my frame is warrantied until 2021?

no thanks, I'll stick with what works.

I passed on that CRC coating back in 2019 when it was offered to me. It was rubberized coating, no thanks. It will just trap moisture, plus my frame is solid. I've had rust check or Krown undercoating on it every year since new. sure the frame has some light rust, but only really on the welds where it always happens and nothing even remotely concerning.

I just bolted on some sliders to the frame this summer and when I scraped off the undercoating around the area when the bolt on sliders would go I found a frame sticker, still factory fresh and looking as good as the day the truck was new.

my truck has over 250,000 Miles and I live on the ocean where they salt the roads in the winter.

I'm a firm believer in the "goopy" undercoatings. Those rubber ones can bite my shiny metal a$$


YMMV
you do you boo

 

The Program K0D/ZKA applies only to 'certain' 2011-2017 model year Tacomas.

The 2009 is a different program, and a different CRC process.

Reference the thread linked to in post #24 of this thread.