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shoptrd.com (Toyota of Richmond) ordering issues

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Amo-cat3, Aug 8, 2011.

  1. Aug 8, 2011 at 10:25 AM
    #1
    Amo-cat3

    Amo-cat3 [OP] Wizard Sleeve Master

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    07 TRD Blown dubcab
    TRD Supercharged 4.0 w/ 2.7" URD Pulley, APR X1, AFE Stage II intake, DT Longtubes, MBRP 2.5" dual exhaust w/ Vibrant Ultra resonator, URD Y-pipe w/ vibrant v-bands (Cat free), Walboro 255 fuel pump, SS Oil catch can, Aeroforce gauges, Icon CDC 2.5 coilover set at 3", 1.5" Alcan aal, Light racing uca, 17x8.5 Fuel Anza 4.5" backspace/-6 mm offset, m/t atz 265/70/17, scanguage 2, AMP electric steps, bed extender, Low-pro tonneau cover, 20% tinted windows/headlights/taillights, tacoma seat covers, Image dynamic sound system w/ Pinoneer avh3200 head, assrtd stickers................
    Need to vent so he we go -

    Last week i ordered a TRD supercharger w/ fit kit from shoptrd.com. Only the supercharger itself arrived on Friday, since it was late i sent an email. Now it's monday and i called them and they are saying i only ordered the supercharger.

    On their site it clearly shows you can buy the supercharger alone for $3400, add the fit kit for another $306, or you can buy the supercharger w/ fit kit for $3699. Check out there site ShopTrd.com and tell me how Toyota of Richmond can't figure out how there site sells there supercharger.

    The guy on the phone told me he will have his boss call me in 45 minutes, will keep you posted.
    Sucks cuz i live in Hawaii and shit like this takes forever to fix - dam shippping.

    ISSUE RESOLVED: SEE POST #16 (All is good)
     
  2. Aug 8, 2011 at 10:31 AM
    #2
    Brunes

    Brunes abides.

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    DC or New Jersey - Depends on the day....
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    Inside: Tint, Wet Okole 1/2 Piped Red/Black Covers, Black Weathertech Digital Fit Mats, URD Short Throw w/ TWM Weighted Knob, USA Spec iPod adapter. Outside: 4300K Retro w/ Angel Eyes and Red Shrouds, 5000K Blazer Fog Light Retrofit, Debadge, Bed Locking Handle, Satin Black Rims Performance: TRD/Steigmeier Blower w/ 2.7 Pulley. 668 Injectors and 320 LPH AEM Fuel pump. URD UCON and 7th Injector. DTLT Headers, URD Y-Pipe, Wicked Flow Muffler. Suspension: Both: OME Shocks Front: 886X's and TC UCAs Rear: Dakars Armor: Relentless Front Bumper Relentless High Clearance Rear w/ Tire/Rotopax Swing Out Relentless Front, Mid, and TCase skids BAMF Diff Skid Recovery and Spares: Fullsize Spare Tire 2x2 gal Rotopax 1x1 gal Rotopax 1x1 gal Water Rotopax Warn 9.5XP-S Winch Hi-Lift Extreme 60" Ironman Off-Road Recovery Kit
    What does the receipt say and how much were you charged??
     
  3. Aug 8, 2011 at 10:33 AM
    #3
    Jester243

    Jester243 mod status????

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    :popcorn:
     
  4. Aug 8, 2011 at 10:34 AM
    #4
    colder

    colder Well-Known Member

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    I see what you did there :rofl:
     
  5. Aug 8, 2011 at 10:35 AM
    #5
    colder

    colder Well-Known Member

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    I actually have an order in with shoptrd that hasn't shipped yet. I'll let you know how it goes, but I had a friend order from them who had no issues.

    This kind of thing is usually just a misunderstanding, so make sure if that is the case or if they make it right, that you post here. No need to damage a business's reputation until you know for sure the outcome.
     
  6. Aug 8, 2011 at 10:39 AM
    #6
    Jester243

    Jester243 mod status????

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    ^^ this
    [​IMG]
     
  7. Aug 8, 2011 at 10:54 AM
    #7
    Amo-cat3

    Amo-cat3 [OP] Wizard Sleeve Master

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    TRD Supercharged 4.0 w/ 2.7" URD Pulley, APR X1, AFE Stage II intake, DT Longtubes, MBRP 2.5" dual exhaust w/ Vibrant Ultra resonator, URD Y-pipe w/ vibrant v-bands (Cat free), Walboro 255 fuel pump, SS Oil catch can, Aeroforce gauges, Icon CDC 2.5 coilover set at 3", 1.5" Alcan aal, Light racing uca, 17x8.5 Fuel Anza 4.5" backspace/-6 mm offset, m/t atz 265/70/17, scanguage 2, AMP electric steps, bed extender, Low-pro tonneau cover, 20% tinted windows/headlights/taillights, tacoma seat covers, Image dynamic sound system w/ Pinoneer avh3200 head, assrtd stickers................
    I'm not going to bash them, just giving a heads up. I have not received a call back yet, but yeah i was charged $3699 + $185 for shipping so either way according to their site i paid for both supercharger and fit kit.

    The guy i spoke to on the phone was ok, he wasn't rude but didn't seem to be oozing with customer service. He said he looked at the website and i only ordered the supercharger. I explained "doesn't it make sense that how you have the options set up on the website that i already paid for the supercharger and fit kit", that's when he said i'll have my boss call you back.

    33 minutes and counting for return call.
     
  8. Aug 8, 2011 at 11:12 AM
    #8
    Jester243

    Jester243 mod status????

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    Any chance they are shipping the kit as separate as a back ordered item?
     
  9. Aug 8, 2011 at 11:16 AM
    #9
    Amo-cat3

    Amo-cat3 [OP] Wizard Sleeve Master

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    TRD Supercharged 4.0 w/ 2.7" URD Pulley, APR X1, AFE Stage II intake, DT Longtubes, MBRP 2.5" dual exhaust w/ Vibrant Ultra resonator, URD Y-pipe w/ vibrant v-bands (Cat free), Walboro 255 fuel pump, SS Oil catch can, Aeroforce gauges, Icon CDC 2.5 coilover set at 3", 1.5" Alcan aal, Light racing uca, 17x8.5 Fuel Anza 4.5" backspace/-6 mm offset, m/t atz 265/70/17, scanguage 2, AMP electric steps, bed extender, Low-pro tonneau cover, 20% tinted windows/headlights/taillights, tacoma seat covers, Image dynamic sound system w/ Pinoneer avh3200 head, assrtd stickers................

    That's what I'm hoping to hear, but looks like Fedex only shows one box was to be delivered and the complete order would have been two separate boxes.

    How soon should i call back, it's past 45 minutes?
     
  10. Aug 8, 2011 at 11:19 AM
    #10
    Jester243

    Jester243 mod status????

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    What I mean is does the invoice indicate that a back order will be shipping at a later date and that you are just being billed for everything now. :notsure:
     
  11. Aug 8, 2011 at 11:19 AM
    #11
    Bfoster133

    Bfoster133 If i asked my dad for money, He'd knock me out

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    call now... dont let them forget
     
  12. Aug 8, 2011 at 11:21 AM
    #12
    Amo-cat3

    Amo-cat3 [OP] Wizard Sleeve Master

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    Maui, Hawaii
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    07 TRD Blown dubcab
    TRD Supercharged 4.0 w/ 2.7" URD Pulley, APR X1, AFE Stage II intake, DT Longtubes, MBRP 2.5" dual exhaust w/ Vibrant Ultra resonator, URD Y-pipe w/ vibrant v-bands (Cat free), Walboro 255 fuel pump, SS Oil catch can, Aeroforce gauges, Icon CDC 2.5 coilover set at 3", 1.5" Alcan aal, Light racing uca, 17x8.5 Fuel Anza 4.5" backspace/-6 mm offset, m/t atz 265/70/17, scanguage 2, AMP electric steps, bed extender, Low-pro tonneau cover, 20% tinted windows/headlights/taillights, tacoma seat covers, Image dynamic sound system w/ Pinoneer avh3200 head, assrtd stickers................

    I got billed for everything - i think it's time to call again :rolleyes:
     
  13. Aug 8, 2011 at 11:24 AM
    #13
    Jester243

    Jester243 mod status????

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    I was wondering, with my company we will sometimes bill for the full amount even if there is a back ordered item that will ship a few days later.
     
  14. Aug 8, 2011 at 11:28 AM
    #14
    Amo-cat3

    Amo-cat3 [OP] Wizard Sleeve Master

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    07 TRD Blown dubcab
    TRD Supercharged 4.0 w/ 2.7" URD Pulley, APR X1, AFE Stage II intake, DT Longtubes, MBRP 2.5" dual exhaust w/ Vibrant Ultra resonator, URD Y-pipe w/ vibrant v-bands (Cat free), Walboro 255 fuel pump, SS Oil catch can, Aeroforce gauges, Icon CDC 2.5 coilover set at 3", 1.5" Alcan aal, Light racing uca, 17x8.5 Fuel Anza 4.5" backspace/-6 mm offset, m/t atz 265/70/17, scanguage 2, AMP electric steps, bed extender, Low-pro tonneau cover, 20% tinted windows/headlights/taillights, tacoma seat covers, Image dynamic sound system w/ Pinoneer avh3200 head, assrtd stickers................
    If it's back ordered that's fine, i just want to hear "oh yeah, sorry for the misunderstanding, we'll get that fit kit out to you as soon as possible". I'm not on a time frame but i just shelled out almost 4 grand online and this can put a brotha on edge! just tried to call and there was no answer on their internet sales extension.
     
  15. Aug 8, 2011 at 11:53 AM
    #15
    Amo-cat3

    Amo-cat3 [OP] Wizard Sleeve Master

    Joined:
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    Messages:
    416
    Gender:
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    Maui, Hawaii
    Vehicle:
    07 TRD Blown dubcab
    TRD Supercharged 4.0 w/ 2.7" URD Pulley, APR X1, AFE Stage II intake, DT Longtubes, MBRP 2.5" dual exhaust w/ Vibrant Ultra resonator, URD Y-pipe w/ vibrant v-bands (Cat free), Walboro 255 fuel pump, SS Oil catch can, Aeroforce gauges, Icon CDC 2.5 coilover set at 3", 1.5" Alcan aal, Light racing uca, 17x8.5 Fuel Anza 4.5" backspace/-6 mm offset, m/t atz 265/70/17, scanguage 2, AMP electric steps, bed extender, Low-pro tonneau cover, 20% tinted windows/headlights/taillights, tacoma seat covers, Image dynamic sound system w/ Pinoneer avh3200 head, assrtd stickers................
    So I just got off the phone with shoptrd and spoke with Mark. He checked out my invoice and said the other guy i spoke with was a little new to the system, but i did order the correct charger/kit combo and they could have the fit kit shipped out today express delivery to Hawaii.

    Thank you Mark and Shoptrd.com. You have my shoppin loyalty now:)

    Just a reminder, they do have the best online prices for being a certified toyota retailer/dealer. Even there shipping prices were half of other sites i got quoted on (including ebay). Express shipping to Hawaii was 185.00 w/ them all the rest was around 326.00. They even process orders quickly. I ordered the supercharger from Texas on tuesday and it arrived Friday morning. Mark even said when i was on the phone that the fit kit will be shipped out ASAP and could possibly arrive tomorow if not the following day, and this was after i told him i was not on a time frame.

    ISSUE RESOLVED
     
  16. Aug 8, 2011 at 11:56 AM
    #16
    colder

    colder Well-Known Member

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    Great to hear! They do have good prices.

    And good on you for reporting back that they treated you right. I will bookmark their site for the future.
     
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