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Should I go get my money back

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Bobcat, Nov 4, 2010.

  1. Nov 4, 2010 at 8:22 AM
    #1
    Bobcat

    Bobcat [OP] Well-Known Member

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    I had an alignment done at Big O. First mistake I know. Now the steering wheel is turned to one side which bugs me. Also it seems to wonder a bit more than before, so I went to the print out to see what they changed. To my suprise they have the alignment specs for a 2006 Tundra instead of a Tacoma. I went and looked up on here the specs for a Tacoma and they are different but the adjustments the shop made are still in the range of the acceptable Tacoma specs.

    So I guess my question is. Is there a middle ground on the Tacoma specs they would be aiming for? If so, this middle ground would be different than the middle ground on the Tundra specs then right?

    Should I go ask for a refund and go somewhere else? Also I hate that the wheel is turned while the truck is going straight. Shouldnt that not be happening?
     
  2. Nov 4, 2010 at 8:25 AM
    #2
    rab89

    rab89 Well-Known Member

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    well you should never pay someone to make your truck worse than it was. go get them to fix it.
     
  3. Nov 4, 2010 at 8:27 AM
    #3
    Hiatt1991

    Hiatt1991 Well-Known Member

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    That should definatley not be happening. A good shop would align your wheels in spec and straiten your steering wheel. Sounds like they didnt adjust it right at all. Id either go get my money back or make them do it again bu the right way.
     
  4. Nov 4, 2010 at 8:34 AM
    #4
    jmdaniel

    jmdaniel Well-Known Member

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    Did the check bounce? If not, go back and get what you paid for. You payee, you should getee.

    The Toyota dealer here in Round Rock, TX did the front end after I put OME springs on my FJ Cruiser. It immediately pulled to the right when I left the dealership, but I didn't have time to stick around. When I went back the next day, I was greeted by a new tech. We went out in the vehicle, I showed him what happened, and gave him the specs I had pulled off the forum. He redid the alignment, and no issues. I asked the guy why he was assigned, and he told me that he handled "troublesome" customers. Ha! He also said the dealership paid newbie techs by the job for FE alignments, so their interest is just in getting the car within specs and moving on, not necessarily in getting it right. So teach the tech and the dealership a lesson. If they are going to waste your time, waste theirs, and make them do it right.
     
  5. Nov 4, 2010 at 9:57 AM
    #5
    gainman

    gainman Well-Known Member

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    what does it wonder about?
     
  6. Nov 4, 2010 at 11:19 AM
    #6
    skytower

    skytower Well-Known Member

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    Take it back. Have them make it right. Tell them exactly what is wrong with it.
     
  7. Nov 4, 2010 at 11:24 AM
    #7
    OmahaStylee

    OmahaStylee Beating Anorexia since 1976

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    yeah, & you shouldn't have to pay a dime to do so.

    Put yer foot down... and if they talk smack about paying for a re-alignment, put yer foot up their a$$
     
  8. Nov 4, 2010 at 11:25 AM
    #8
    memario1214

    memario1214 Vivid Illumination Vendor

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    Haha, go get it fixed... Why you went with them is beyond me though. Its even sketchy looking when you drive by! Right now you're paying them to make your vehicle worse.
     
  9. Nov 4, 2010 at 11:27 AM
    #9
    YotaDan

    YotaDan Dan Vendor

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    Ha!! That is what is was wondering too!!

    It doesn't matter too much that they used tundra vs tacoma. A good tech should know where it needs to be. The steering wheel being crooked is not acceptable though. You need to take it back and have them re-do the alignment.
     
  10. Nov 4, 2010 at 11:28 AM
    #10
    Grande

    Grande Well-Known Member

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    X2
     
  11. Nov 4, 2010 at 12:42 PM
    #11
    Bobcat

    Bobcat [OP] Well-Known Member

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    Ok, went back. They said they could fix it in 10 min. An hour later he came out and said something must be wrong with my tires cause now they cant even get it to drive straight. Funny how it was driving stright but with a turned steering wheel when I went it. So it is 100% worse now than before the original time I took it in, and I am convinced that if I gave them a week they couldn't figure it out.

    They are blaming it on my duratrac tires. Never had a problem before they touched it. They gave me $65 credit for next time. What next time?
     
  12. Nov 4, 2010 at 12:45 PM
    #12
    wiscdave

    wiscdave Lets Do It!

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    Find another alignment shop...


    And let us know the name of the Fugtards who can't get it right so nobody else wastes their time too.
     
  13. Nov 4, 2010 at 12:46 PM
    #13
    TACOMA TRD

    TACOMA TRD Well-Known Member

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    Firestone did the same thing to my friends F-150. They had to align it like 4 times.
     
  14. Nov 4, 2010 at 12:47 PM
    #14
    YotaDan

    YotaDan Dan Vendor

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    You need to get your money back for the alignment. Then go to a different shop. Unfortunately, most places don't care about the alignment tech, because they don't make the shop money like the tire guys do. So a lot of times the alignment "tech" is very inexperienced.
     
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