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So I went to Camburg....

Discussion in 'Suspension' started by tacosaucer, Aug 25, 2012.

  1. Aug 27, 2012 at 9:46 AM
    #21
    SoCaltaco65

    SoCaltaco65 Well-Known Member

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    So its a Mid travel kit, 2.5 being the gained travel over stock not the extended track width. Kinda pricey considering the Shocks are non-res. There are alot of other options you can go.

    DSM is a great start for Coilovers/replacement shocks ( Kings), pricing is good, and just buy a set of UCA's.
     
  2. Aug 27, 2012 at 9:52 AM
    #22
    nelson18matt

    nelson18matt Well-Known Member

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    2.5 is referring to the diameter of the coilover...
     
  3. Aug 27, 2012 at 9:53 AM
    #23
    SoCaltaco65

    SoCaltaco65 Well-Known Member

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    that too...
     
  4. Aug 27, 2012 at 10:36 AM
    #24
    tacosaucer

    tacosaucer [OP] Active Member

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    Camburg UCA, SAW/Camburg Coilovers, TRD CAI/Exhaust, Debadged
    thanks guys!
     
  5. Aug 27, 2012 at 10:47 AM
    #25
    motoxscott

    motoxscott Well-Known Member Vendor

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    I didn't deal with you, but we gave you the phone number we have on file for OC Motosports in Costa Mesa. You were looking for a shop to modify your body mounts behind the front tire. No "BOGUS" number was given to you, and we are completely booked with fab work for the next 3 weeks, so we offered you an alternative to speed up the process.

    OC Motorsports
    2524 Harbor Blvd
    Costa Mesa, CA 92626
    http://www.ocmotorsports.com/
    888.395.4468

    Sorry if you felt otherwise.

    - Scott @ Camburg
     
  6. Aug 27, 2012 at 11:03 AM
    #26
    motoxscott

    motoxscott Well-Known Member Vendor

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    You're describing Dillon our web designer and graphic artist that also helps out with sales when we're short-handed or extremely busy and tied up. Not sure when you stopped by, but it could have been during a time when most of the shop is gone at an off-road race.

    Feel free to give us call if you have any questions ... we have some of the best customer service out there, but remember we're a small company and don't have 20 people standing by the phone waiting for it to ring. Also contact any of our dealers as they can help you out and supply you what you're looking for as well.

    - Scott @ Camburg
     
  7. Aug 27, 2012 at 11:12 AM
    #27
    aportis72

    aportis72 Well-Known Member

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    Been waiting for my full midtravel kit from Camburg for over a month now :/

    I should clarify. Camburg has been very helpful and always answered my phone calls. It is Fox that is slow. Camburg is waiting on fox to get them my shocks before they can ship them.

    Thanks camburg
     
  8. Aug 27, 2012 at 11:15 AM
    #28
    straycat241

    straycat241 maXXXed out mid travel

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    airaid intake, jba headers, jba exhaust, DMZ enginecage, King 2.5 coilovers , 1.25camburg uca's, total chaos lca's, shock hoops with Icon 2.5 piggybacks, camburg 4.0 Spindles, Defined engineering SUA, King 2.5" Shocks w/Reservoir, King 2.5 Bumpstops,shocktacobumper,moto metal 951's, compartment locks, blackgrill,Glassworks fenders front and rear,ViS racing glass hood,PIAA 510s,hella 500's,black rebadge,fabtech spare tire holder,tailgate delete,mudflaps delete,cobra 19 ultra iii
  9. Aug 27, 2012 at 11:26 AM
    #29
    motoxscott

    motoxscott Well-Known Member Vendor

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    Austin .... We're waiting for them as well. You ordered FOX coilovers and rear FOX shocks that were ordered the same day you placed your order with us. FOX moved locations and that has completely slowed down their production for the last 4-5 weeks. I will try and get you an eta as soon as I can from them.

    - Scott @ Camburg
     
  10. Aug 27, 2012 at 11:31 AM
    #30
    motoxscott

    motoxscott Well-Known Member Vendor

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    and to let you know our email is down as a new server was installed in-house over the weekend that isn't happy right now.

    If you need to send us an email send it to CamburgSales@gmail.com for the time being.


    - Scott @ Camburg
     
  11. Aug 27, 2012 at 2:51 PM
    #31
    jberry813

    jberry813 The Mad Scientist

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    TRD Supercharger, URD 7th Injector Kit, Total Chaos LT, King Coilov....too much shit to list.
    So what about the time I called for a week strait, leaving a voicemail every time, and 3 emails without a call back? And no...there was no races going on.
    You guys did actually email me back 3 weeks later saying you were "exceptionally busy." I guess random joe off the street wanting consumable parts just isn't as important as your trophy trucks.
     
  12. Aug 27, 2012 at 4:39 PM
    #32
    707tothe907

    707tothe907 Superior Member

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    And it begins..
     
  13. Aug 27, 2012 at 6:16 PM
    #33
    motoxscott

    motoxscott Well-Known Member Vendor

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    Maybe we did call you back and just could not get a hold of you. Don't know the exact circumstances around your case, but you'd be surprised how many voicemails we get to call people back and they dont leave a #, or their voice mailbox is full, or not even setup ... not saying this happened with you just painting a picture. We did have a time where emails weren't getting answered quickly, because of mail server issues, hence why we have a new server getting installed and setup. Some people that handled some of those aspects don't work here anymore, that was part of the problem as well.

    My point is if we didnt care ... you would have never gotten a follow up even weeks later and I wouldn't be on here right now on my own personal time.

    We get hundreds of calls everyday and if everyone calls at once, then most aren't gonna get through at the same time, but we will get back to you if you give us the opportunity.

    Most emails are answered in 1-2 days since we get 50+ a day and voicemails are called back the same day or next.

    Take what I have to say for what its worth ... if you don't think we get back to people and we don't spend more time than most with our customers, test that theory and contact us.

    No one company is perfect, not Camburg, Total Chaos, King, FOX, etc. I know because I hear these same issues about every one of these companies at one point or another. We're all doing the best with what we can at that point in time. I've said what I need to say and hopefully proven a point even though I'm sure some of the internet bullys will want to keep kicking an imaginary dead horse because they like brand x over brand z and feel they have to discredit others to build up another.

    - Scott @ Camburg
     
  14. Aug 27, 2012 at 6:37 PM
    #34
    motoxscott

    motoxscott Well-Known Member Vendor

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    Well send me your address and I will mail you some if you want ... Certain stickers we don't give away because frankly their not cheap to make and others we do, but also know we're not "allowed" to give out free stickers at the booth at Offroad Expo since years past they had a huge problem with buildings and vehicles getting "tagged up" with them. So we have to "sell them".

    I worked both days and personally gave out hundreds of all the freebie stickers we had, so someone got them :)

    Maybe they are on ebay for sale ......

    http://www.ebay.com/itm/CAMBURG-RAC...Parts_Accessories&hash=item564bbb89ed&vxp=mtr

    Yep ... here's one of our free stickers on sale for $4.99, what a bargain haha

    -Scott
     
  15. Aug 27, 2012 at 6:50 PM
    #35
    tacosaucer

    tacosaucer [OP] Active Member

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    Camburg UCA, SAW/Camburg Coilovers, TRD CAI/Exhaust, Debadged
    Thanks Scott, this wasnt intended to turn into a witch hunt. I just wanted to know if my first impression was the average experience.

    your shop is busy, i get it. you guys are racers, wrenchers and fabricators. my expectations my not have been fair. im 100% new to off roading and modifying trucks. when i went in there i expected to someone to fill in the newb gaps. perhaps my timing was bad. i dont know.

    when i have my money together, ill come in and try it again...... ill bring some extra flip flops. i dont think your web guy can afford shoes.:D

    BTW thanks for keeping your cool, responding to peoples complaints and not snapping on anyone. it aint easy being on top.


     
  16. Aug 27, 2012 at 6:54 PM
    #36
    motoxscott

    motoxscott Well-Known Member Vendor

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    Flip flops must be company issued since one of the owners Jason here wears them all the time TIG welding haha. It's a beach thing, plus we know how hot its been lately. I was about to setup my desk in a kiddy pool outside.

    - Scott
     
  17. Aug 27, 2012 at 7:11 PM
    #37
    JayDirt

    JayDirt I owe it all to little chocolate donuts

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    I have nothing but good things to say about Camburg. Jerry and Scott are stand up guys and have always been helpful.

    I remember when I blew out out my rear shock mount on my FX4, they fabricated plates and had it welded up in no time.

    You have to understand that shops that fabricate and race can sometimes get very busy.
     
  18. Aug 27, 2012 at 7:45 PM
    #38
    paranoid56

    paranoid56 Well-Known Member

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    all i can say is that every time i have dealt with you guys both email, phone at at the expos you guys always answered every question i had. keep up the good work.
     
  19. Aug 27, 2012 at 9:09 PM
    #39
    tacosaucer

    tacosaucer [OP] Active Member

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    Camburg UCA, SAW/Camburg Coilovers, TRD CAI/Exhaust, Debadged
    true story, convention centers HATE sticker giveaways. a lot of music venues dont allow sticker sales for the same reason.
     
  20. Aug 27, 2012 at 9:50 PM
    #40
    jberry813

    jberry813 The Mad Scientist

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    TRD Supercharger, URD 7th Injector Kit, Total Chaos LT, King Coilov....too much shit to list.
    While I appreciate your candor, and I'm sure you guys get all kinds of people that call, I don't fit into any of the categories you mentioned. Furthermore I never said Camburg didn't care, I quoted on "some of the best customer service out there." I'm sorry but a return email 3 weeks later and actually no call back after 5 voicemails doesn't fit into any "best" category except lack of communication. Not sure if you guys had email and voicemail issues a year and a half ago, but that's when I tried contacting you.

    What's important to me is I buy both a quality product and any problems/questions get rectified in a reasonable amount of time, not 3 weeks later. Quite frankly I was dead set on getting a Burg kit for my truck. The price was slightly more appealing and nobody denies that Cambug and TC are the big hitters for off the shelf products. However, not being able to talk to anyone for something as simple as parts was the nail in the coffin. I gave my business to the company who picked up the phone, answered all of my questions, and did so happily and willingly.

    And believe me, I'm well aware every company has it's problems. The first day out on my Kings the resi sheered off because they built them with the wrong fitting. The difference is I had a packing slip sitting in my email before I even made it home.

    I'm no going to sit here and say your products suck, because that's not the case. I've always been a proponent for Camburg's products...just not your customer service. So you can call it "discrediting" or whatever you want, I'm merely informing everyone else of MY personal experience with you.
     
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