So I went to Camburg....

Its about being professional nothing to do with footlocker. If I was to walk into any business and drop 3K and the employee had no shoes on and could not answer questions I would be leery. Also 3K is not "nothing". If it is I will give you my paypal email and you can pass it on over to me.

Edit: I would pay more to know that I will get taker care of.

 

Icon FTW.......stopped by after buying some used coilovers from another TW member and Brad from Icon re-charged them with nitrogen, gave me a quick tour and let me pick out stickers from their back room!

OP, keep looking here for used mid travel stuff and DSM can rebuild for you if need be. Everything I have is from here and saved me a TON of money!

 

x2 buying used has allowed me to put saved money in to other mods....instead of saving the money lol

 

the dudes at Icon are way cool. i got a shop tour one time too when i picked up my bypasses from a dude that worked next door to them

 

Man I feel bad for Scott when this garbage comes out. Did you give Camburg a chance to make it right before blasting them on the Internet? It seems like every month there is a thread about someone's bad experience with a business. This is the exact reason why business' come and go. The internet, and people crying over fucking stickers.

If you expect exceptional customer service everywhere you go, you're in for a rude awakening, no one business is perfect. I am not saying that's an excuse to blow off your customers, but like Scott said, each person requires different attention and sometimes the resources are tapped. Case and point, this thread.

It sucks that Scott has to monitor numerous off-road forums, and repeat himself over and over and over again because 1 person didnt get the laser cut drawings, geometry calculations on a silver plater while being massaged by a pornstar.

Yes I have a biases opinion, but Scott wasn't kidding about e 100's of emails and phone calls. Id say 2/3 of the calls were advice and technical questions about bad info they got off a forum! Think about this, if you spend 10 minutes on the phone with each caller, you can really only handled about 36-40 calls per employee.

Use some common sense please, be patient, it's a business. They arent intentionally trying to create a bad experience, that won't make anyone any money. Think about it. It was completely obvious that the guy helping you couldn't answer your questions, so like another person said ask for someone else. Put in a little effort and get the answers you want, instead of being lazy and whining on the Internet.

These forums make me pray for natural selection sometimes.

 

Being professional is getting the right answers and information to the customer even if you have to go in the back and ask someone more knowledgeable. I would much rather see that happen then someone shoot from the hip and give out bad and incorrect info. I have more respect for someone who's honest enough to say they don't know and will find out then someone who guesses ... their is enough of that on the internet.

Personally I could care less if someone had DC shoes on or flip flops helping me, I don't judge a book by its cover. I have no clue why this is such a prominent point with some of you ... we work in huntington BEACH.

Like I said ... call us, visit, email, fax, etc. Just remember we're closed on the weekends and we like to take a lunch like everyone else.

.... and round and round we go

- Scott @ Camburg

 

Scott wasn't monitoring this forum, I called them this morning and told them about this thread because it's not fair to slag someone's business and not give them a chance to respond. I'm not taking anyone's side on this, i just wanted to see both sides of the story presented in this thread.

 

hahahahahahaahhahahahahahahaha. This is great


My experience was OK.. I got all my stuff in good time. But the customer service was a little under-par. When I did have them on the phone, they were very knowledgeable and helpful.

 

all i know is they make a stout LT kit, hasn't failed me yet!

 

Hey mods, will someone lock this? Enough is enough

 

I just posted based on the OP and additional post. But if you are selling an expensive product I would think that the person should not have to go ask questions. Yes there are times where it will happen but the OP's perspective is not positive. Because of that its causing this bad press. Un-subbed

 

Tell me about it .... you would have thought someone got screwed out of $15k, or murdered but we're only talking about a few things here ...

1) A customer came in and talked to a 22 year old young college student wearing flip flops that isn't a Toyota expert and had to ask someone more knowledgeable in the back potentially when the more experienced salesman were out of town at a race, running errands or at lunch or just busy and couldn't be pulled away.

2) Another customer was referred to another good local fab shop to have some minor fab work done and the phone number changed so it wasn't the correct number but they gave it out any way in an effort to waste their time and send him on a wild goose chase.

3) Someone at Offroad Expo didnt get a free sticker, but we dangled it in front of them like a carrot, but they could buy it for $50 cash only.

That's what I got out of this .... haha Obviously what I just said was over exaggerated and I've said what needed to be said prior. I just wanted to added to the circus act this is becoming

I will repeat myself once again, call, visit or email us ... you wont be disappointed if you at least give us the opportunity. It's a 2 way street .. .we cant help those that dont want help.

- Scott

 

and

 

Sorry I have to chime in, I have been around for a long time and have never had anything but great experiences with Camburg hell I've even had them meet me half way to San Diego when I needed parts in a hurry. I am sorry some of you guys had bad experiences. But no one can argue that they make a top notch product and are a staple in the industry and have been for longer than almost anyone else.

By the way this is Landon since I don't use that username here

 

No dodging and they they are legitimate, but they happened over a year and half ago and many things have changed to address some of those issues.

Only thing moving forward is you can see how we've improved and continue to and potentially give us another chance. If you're happy with brand X and we've lost a 2nd chance, that's fine too. I'm not looking to steal customers away for other good companies.

- Scott

 

The real question is why am I still at work at 11pm off the clock .. your guess is as good as mine lol.

I'm officially tapping out of this match ... thanks for all the comments, concerns, low blows, high fives, etc. We learn from them all.

Good night TW.

- Scott @ Camburg

 

Keep jumping your truck.... Anti bro...

 

haha well said. i have only had one experience with camburg and it wasnt anything less than i expected. the offroad community just doesnt get that good of customer service no matter where you shop because at the end of the day this is all for fun. these guys build some of the best suspension systems and i have a hunch that they like to use them too just like us. if you cant take the heat get the fuck outta the kitchen