~SSO 2021 Tacoma Group Buy~

sweet on the black friday price match! i didn't even see that, thank you!

 

Thank you! While we do like money (like most businesses), we're into doing what's right for our customers (within reason) too!

Thank you for supporting us, it goes a long way and keeps a bunch of Louisiana welders happy and busy!

Thank you!

-Lee

 

I ordered during the GB glad you are matching the BF sale!

 

Having probs with customer service at SSO. Slimline hybrid bumper + stage 2s came with some issues (bolts warped at recommended torque -- cutouts for bolts too big on bumper; stage 2s also not symmetric -- one attaches higher and more forward than other). SSO rep sounded eager to address (I am sure they are), but I cannot get them to return/respond to my emails (emails + photos requested by them). Rep said new bolts were on the way. No. Then comms just went dead. This has gone on for 2 months +. Again, everybody is experiencing weirdness right now -- not pointing fingers. Just adding a data point to your decisions. Best.

 

Dear LJ,

I apologize as that email was not logged into on my phone so I never got the notification. I'll read your email and respond by today. It's not a email I use often, if ever at all to be honest and was offering a fix to a problem then walked out into the shop and forgot about my PM to you. I'll get your new bolts out tomorrow as promised.

And I kindly suggest anyone having problems with our customer service to CALL into the shop as that's usually the quickest and most efficient way to get a problem taken care of. We have about 7 people who share this account, so their is some good room for error. Call in, you get 1 operator and she disperses the issue throughout the shop.

We have a phone representative available Monday-Friday 8 a.m. - 4:30 p.m. central time.

 

And furthermore, if for some reason our customer service representative Kim misses your phone call because she's at lunch (12-12:30 central) or we're closed. Make sure to leave a message. The messages left on our voicemail get left on the phone, emailed to our cox server, and emailed to the owner's cell phone. People call all the time, don't say a single word and expect us to call every missed called back in a world of AUTO WARRANTY CALLS....