Suspension TSB Alignment?

What would happen if I didn't get the alignment when I had my non-TRD suspension TSB performed?

I'm at 7500 miles and my front tires have severe wear on the outer edges. The outer edge of my front tires is worn about halfway in between the inside and the bottom of the tread. I had the suspension TSB performed which was supposed to include an alignment. My receipt didn't have an alignment listed but when I asked he assured me it was done.

My rear tires are perfect. I don't wheel and I don't drive on curbs.

When I had the TSB done first, they replaced my parts with new versions of the original parts. LAKESIDE Toyota of Metairie are complete fools.

Here's my plan, I call up the customer service satisfaction, then I calmly explain to them my issue. I'm going to request a pair of tires to replace my worn ones, an alignment, and a loaner car. Thoughts/suggestions?

 

Do you have any pics of the tires? Sounds like they skipped the alignment. They did that to me as well. I think its a good idea to recomend they replace the tires, and give you a rental. Let them know that many people have been disapointed in Toyotas service quality.

 

I just went and took some pics. I didn't measure the actual tread, but I held a quarter up to the tread and against the bottom.

 

Yep. No alighnment was performed. I would raise hell if I were you.

 

the hardest part is waiting for the customer service place to open.

 

I spoke with Leland at the customer experience phone number. He said that my expectations of a fresh pair of tires, alignment, and a loaner car all seemed fair. The dealership will be calling me back within three business days. I'd like them to stick me in a Tundra, but I'm not sure if they have a Tundra loaner.

 

I'll be sure to use that one. But, seriously, do you think this has a significant effect?

 

yes, that is what I did. I will push the issue on getting alignment printout. I know they won't have one. I have 8800 miles on the truck. The first time I brought it in for the TSB was about 6 months ago. They told me they did a rotation the first time they were supposed to do the TSB. They installed the incorrect parts and had to redo the work. I don't know if I have it in writing that they did a tire rotation.

How would a tire wear differently with incorrect Toe vs Camber? I would think toe would cause tire wear over the entire tire and camber would be just on one side.

Thanks for your help. I'll probably need as much ammo as I can get.

 

good news...they admitted their fault and are offering up a new pair of tires, alignment, and a free rental. Of course, their alignment machine is broken, but they're going to fix it and then have me in sometime next week.

 

Congrates!!!

 

thanks. I would rather not have the dealership screw up, but if they are going to, then I'd like them to own up to it. I give the service dept. a 6/10 and the customer service manager a 9/10.

 

The dealer ship near me gets much less than that. Im glad your truck is going to be fixed!