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Suspension TSB Alignment?

Discussion in '2nd Gen. Tacomas (2005-2015)' started by lsocoee, Jun 22, 2008.

  1. Jun 22, 2008 at 4:58 PM
    #1
    lsocoee

    lsocoee [OP] My hair is all natural Moderator

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    What would happen if I didn't get the alignment when I had my non-TRD suspension TSB performed?

    I'm at 7500 miles and my front tires have severe wear on the outer edges. The outer edge of my front tires is worn about halfway in between the inside and the bottom of the tread. I had the suspension TSB performed which was supposed to include an alignment. My receipt didn't have an alignment listed but when I asked he assured me it was done.

    My rear tires are perfect. I don't wheel and I don't drive on curbs.

    When I had the TSB done first, they replaced my parts with new versions of the original parts. LAKESIDE Toyota of Metairie are complete fools.

    Here's my plan, I call up the customer service satisfaction, then I calmly explain to them my issue. I'm going to request a pair of tires to replace my worn ones, an alignment, and a loaner car. Thoughts/suggestions?
     
  2. Jun 22, 2008 at 5:02 PM
    #2
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    Do you have any pics of the tires? Sounds like they skipped the alignment. They did that to me as well. I think its a good idea to recomend they replace the tires, and give you a rental. Let them know that many people have been disapointed in Toyotas service quality. :)
     
  3. Jun 22, 2008 at 5:23 PM
    #3
    lsocoee

    lsocoee [OP] My hair is all natural Moderator

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    I just went and took some pics. I didn't measure the actual tread, but I held a quarter up to the tread and against the bottom.
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
     
  4. Jun 22, 2008 at 5:29 PM
    #4
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    Yep. No alighnment was performed. I would raise hell if I were you. :)
     
  5. Jun 22, 2008 at 5:39 PM
    #5
    lsocoee

    lsocoee [OP] My hair is all natural Moderator

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    the hardest part is waiting for the customer service place to open.
     
  6. Jun 22, 2008 at 5:47 PM
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    tacomaman06

    tacomaman06 Carolina Alliance: Enforcer

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    damn right!!! i'd raise hell too man!!! definitely....no alignment was performed!!!
     
  7. Jun 23, 2008 at 12:54 PM
    #7
    lsocoee

    lsocoee [OP] My hair is all natural Moderator

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    I spoke with Leland at the customer experience phone number. He said that my expectations of a fresh pair of tires, alignment, and a loaner car all seemed fair. The dealership will be calling me back within three business days. I'd like them to stick me in a Tundra, but I'm not sure if they have a Tundra loaner.
     
  8. Jun 23, 2008 at 1:07 PM
    #8
    wiscdave

    wiscdave Lets Do It!

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    Past ride - 3" OME 885s&Shocks/ TSB 1.5AAL/ AX184 Rims 285 Firestone destination ATs/ 2 Shallow mount P310s in Supercrew Box - Punch 601s, Beefed up Hunter Brush guard, Tint, Fog light mod, AFE Drop in, AC and Fog light mods, scangauge
    Just image the gas mileage you could have gotten!! I'd be really PIssed
     
  9. Jun 23, 2008 at 1:13 PM
    #9
    lsocoee

    lsocoee [OP] My hair is all natural Moderator

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    I'll be sure to use that one. But, seriously, do you think this has a significant effect?
     
  10. Jun 23, 2008 at 1:43 PM
    #10
    BeefTaco

    BeefTaco WESTern Alliance: NORCAL COAST

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    It sounds like you called the 1-800 customer relations number at Toyota they give the dealer three days to get back to you and close the case. What this means is your conversation with Toyota was taken down and emailed to the dealer and a case number was started thats when the three days begins. Your dealer not only has to speak to you but also back with Toyota on the resloution and outcome of this case. Your request for new tires is not unheard of for failure to perform all the proper repairs during a service and I have seen it go both ways. One question I would have for the dealer is where is the print out from my alignment that you said you preformed they should have printed a total of two copys one for you and one to go into your file. The second question the dealer may ask who rotates your tires because Toyota recomends a rotation every 5000 miles so have your ducks in a row. It is hard to tell from the pictures but looks like a toe problem that should have been set during the alignment service once wear occurs in a tire you can't reverse it you need to replace the tire.
    Hope this helps best of luck :)
     
  11. Jun 23, 2008 at 2:11 PM
    #11
    lsocoee

    lsocoee [OP] My hair is all natural Moderator

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    yes, that is what I did. I will push the issue on getting alignment printout. I know they won't have one. I have 8800 miles on the truck. The first time I brought it in for the TSB was about 6 months ago. They told me they did a rotation the first time they were supposed to do the TSB. They installed the incorrect parts and had to redo the work. I don't know if I have it in writing that they did a tire rotation.

    How would a tire wear differently with incorrect Toe vs Camber? I would think toe would cause tire wear over the entire tire and camber would be just on one side.

    Thanks for your help. I'll probably need as much ammo as I can get.
     
  12. Jun 23, 2008 at 2:47 PM
    #12
    BeefTaco

    BeefTaco WESTern Alliance: NORCAL COAST

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    Yes both camber and toe being out of adjustment can show the same wear on the inside or the outside of your tire's edge. To much positive or negative camber will cause scuffing on the outside edge or inside edge. Also with the toe being out of adjustment from 0 positive or negative it will cause the edges of your tires to scuff on the inside edge or outside edge as you go down the road. Here is link to simple explanation of negative and positive camber and toe.

    http://www.kwik-fit.com/assets/jpg/graphics/wheel-alignment.jpg
     
  13. Jun 23, 2008 at 3:29 PM
    #13
    LRH

    LRH Well-Known Member

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    You and Toyota should have 2 differing alignment forms; 1 for the 1st botched job and a 2nd for the correct re-do, so if they do have 1 form, do verify date and mileage to see which visit it is from, and also VIN to make sure someone doesn't slip a form or two from a similar vehicle in your file. What you are requesting is not in any way out of line, and I see no reason it should not be handled. The tires are probably the least worry, as most dealers have current OEM takeoffs lying around from dealer installed upgrades.
     
  14. Jun 26, 2008 at 2:37 PM
    #14
    lsocoee

    lsocoee [OP] My hair is all natural Moderator

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    good news...they admitted their fault and are offering up a new pair of tires, alignment, and a free rental. Of course, their alignment machine is broken, but they're going to fix it and then have me in sometime next week.
     
  15. Jun 26, 2008 at 6:31 PM
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    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    Congrates!!! :)
     
  16. Jun 26, 2008 at 7:19 PM
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    tacomaman06

    tacomaman06 Carolina Alliance: Enforcer

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    good to hear, Robert!!!
     
  17. Jun 26, 2008 at 7:50 PM
    #17
    lsocoee

    lsocoee [OP] My hair is all natural Moderator

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    thanks. I would rather not have the dealership screw up, but if they are going to, then I'd like them to own up to it. I give the service dept. a 6/10 and the customer service manager a 9/10.
     
  18. Jun 26, 2008 at 7:53 PM
    #18
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    The dealer ship near me gets much less than that. Im glad your truck is going to be fixed! :)
     
  19. Jun 26, 2008 at 8:05 PM
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    BeefTaco

    BeefTaco WESTern Alliance: NORCAL COAST

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    Good to hear they are taking care of the problem they caused and standing by there work or lack of for that matter. :rolleyes:
     
  20. Jun 27, 2008 at 6:09 AM
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    Simon's Mom

    Simon's Mom Wag More Bark Less

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    Glad they owned up for ya & you're getting it fixed. <-- thumbsup (my smilies aren't working for some reason)
     
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