1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Tacoma Frame Rust/Toyota unethical practices?

Discussion in '1st Gen. Tacomas (1995-2004)' started by Memoriesvideo, Mar 27, 2013.

  1. Mar 27, 2013 at 12:29 PM
    #1
    Memoriesvideo

    Memoriesvideo [OP] Member

    Joined:
    Mar 27, 2013
    Member:
    #100723
    Messages:
    5
    Gender:
    Male
    Asheville, NC
    Vehicle:
    1998 Tacoma 4x4 ext cab
    Just found my 98 Tacoma frame rails completely rotted and leaf spring mount completely shoved up into frame rail....Did not know anything of a rust issue and I am the original one owner bought new in 98...called Toyota, they told me of a 15 year warranty/buyback program- GREAT...then oops, your truck is 40 days out of warranty, so sorry..... I NEVER GOT A LETTER FROM TOYOTA!... I filed case number with corporate, they told me they didn't mail letters to any owners in NC because they don't feel it is a "cold weather" state, We just got 13 inches snow last week in Maggy Valley!..roads are salted heavily in the winter here!.... I am appealing with executive's currently who work for Mr. Lentz and am optimistic that they will honor the warranty..... However, it is OBVIOUS that they had financial incentive for NOT mailing letters to owners in NC....

    1998frame_failure.jpg
     
    Last edited: Apr 1, 2013
  2. Mar 27, 2013 at 12:36 PM
    #2
    StAndrew

    StAndrew Wait for it...

    Joined:
    Feb 8, 2010
    Member:
    #30950
    Messages:
    5,678
    Gender:
    Male
    First Name:
    Chris
    Hampton Roads, Va
    Vehicle:
    SR5 4x4TRD
    Deck Plate Mod; Grey Wire Mod; 1.5" AAL; 1.75" Lift Shackles; Bilstein 5100's; Eiback Coils; LR UCA; Front Diff Drop; Tundra Brake Upgrade; Wheels Offroad Brake Lines; Rear Diff Breather Mod
    Hmm... thats shitty. They dont send letters to non "cold weather" states. Do they understand the concept of MOUNTAINS?

    I caution you against getting too agitated and blast them in open forum until you give Toyota a chance at redemption. Good luck.
     
  3. Mar 27, 2013 at 1:04 PM
    #3
    Hambone155

    Hambone155 Well-Known Member

    Joined:
    Jul 9, 2008
    Member:
    #7844
    Messages:
    709
    Gender:
    Male
    omaha
    Vehicle:
    Causing Butthurt is my job
    port and polish intake manifold, supercharger, pulley for charger, lifted, tires, deckplate, (doing full engine build)
    sink the teeth in, tell them you want a 2013 for the buy back of the one you have. they will cave eventually. they allways do.
     
  4. Apr 1, 2013 at 9:45 AM
    #4
    Memoriesvideo

    Memoriesvideo [OP] Member

    Joined:
    Mar 27, 2013
    Member:
    #100723
    Messages:
    5
    Gender:
    Male
    Asheville, NC
    Vehicle:
    1998 Tacoma 4x4 ext cab
    REPOSTING ORIGINAL>>>>>Just found my 98 Tacoma frame rails completely rotted and leaf spring mount completely shoved up into frame rail....Did not know anything of a rust issue and I am the original one owner bought new in 98...called Toyota, they told me of a 15 year warranty/buyback program- GREAT...then oops, your truck is 40 days out of warranty, so sorry..... I NEVER GOT A LETTER FROM TOYOTA!... I filed case number with corporate, they told me they didn't mail letters to any owners in NC because they don't feel it is a "cold weather" state, We just got 13 inches snow last week in Maggy Valley!..roads are salted heavily in the winter here!.... I am appealing with executive's currently who work for Mr. Lentz and am optimistic that they will honor the warranty..... However, it is OBVIOUS that they had financial incentive for NOT mailing letters to owners in NC....
     
  5. Apr 1, 2013 at 9:47 AM
    #5
    Nunavut

    Nunavut Senior Member. HA. I'm not a senior. I'm young...

    Joined:
    Nov 26, 2011
    Member:
    #67710
    Messages:
    1,138
    Gender:
    Male
    First Name:
    Shayne
    Canada
    Vehicle:
    V6
    http://www.tacomaworld.com/forum/1st-gen-tacomas/205044-nunavut-my-build.html
    Why was this removed from your original post?
     
  6. Apr 1, 2013 at 9:50 AM
    #6
    Memoriesvideo

    Memoriesvideo [OP] Member

    Joined:
    Mar 27, 2013
    Member:
    #100723
    Messages:
    5
    Gender:
    Male
    Asheville, NC
    Vehicle:
    1998 Tacoma 4x4 ext cab
    I just got an official answer from Toyota regarding the case/complaints.... they basically said "get lost and we will not help you"....40 days out of warranty and I had not gotten one letter alerting to the rust problem...I met another man last Thursday, one-owner of 98 Tacoma, he didn't get a letter either....After driving Toyota trucks since 1989, a lifetime of being a dedicated owner of their trucks, they just toss me away like yesterdays trash.........
     
  7. Apr 1, 2013 at 9:51 AM
    #7
    Memoriesvideo

    Memoriesvideo [OP] Member

    Joined:
    Mar 27, 2013
    Member:
    #100723
    Messages:
    5
    Gender:
    Male
    Asheville, NC
    Vehicle:
    1998 Tacoma 4x4 ext cab

    Didnt want to blast them in open forum untill I got an answer from them.....Now that I got their official answer, I can tell all
     
  8. Apr 1, 2013 at 9:57 AM
    #8
    isu2014

    isu2014 RAT Products

    Joined:
    Apr 12, 2010
    Member:
    #35140
    Messages:
    12,712
    Gender:
    Male
    First Name:
    Ryan
    Farmington, MN
    Vehicle:
    01 SUPERCHARGED TRD OR MANUAL 4x4 V6
    View the build. Too much to list.
    Sorry about your luck. Now you know what it's like to own a domestic vehicle. They don't get any sympathy when vehicles rust, especially from 98. It wasn't a warranty program, it was a generosity gesture for the people in cold weather climates. Iowa isn't considered a cold weather state to them, so I don't get my frame coated like the northeast states.
     
  9. Apr 1, 2013 at 10:08 AM
    #9
    taco47001

    taco47001 Newborn

    Joined:
    May 11, 2012
    Member:
    #78644
    Messages:
    1,707
    Gender:
    Male
    Aurora, IN
    Vehicle:
    Silver Taco
    3" Lift (Billies 5100 front and back), Toytec springs, All Pro 3" Standard Pack, LR UCA's, Diff Drop, SCS F5's, 265/75/16 Treadwright Wardens, Rear Diff Breather, pinch weld mod, Morimoto Projector retro w/ amber halo's, grey wire mod, Elite front bumper....so far....
    On the brighter side of things....had your truck been a ford, chevy, or a dodge....you would've needed aother truck about 8 years ago....FWIW.
     
  10. Feb 4, 2015 at 5:56 PM
    #10
    TacomaRustBucket

    TacomaRustBucket New Member

    Joined:
    Feb 4, 2015
    Member:
    #147894
    Messages:
    1
    Gender:
    Male
    First Name:
    Chris
    I heard some banging coming from the rear and I looked under the truck and it looked just like the picture from the OP. I called Toyota and they said I'm 60 days past the 15 year extended warranty.
     
  11. Feb 4, 2015 at 7:13 PM
    #11
    Snowman

    Snowman I have a problem for your solution…

    Joined:
    Sep 8, 2010
    Member:
    #42917
    Messages:
    2,764
    First Name:
    Craig
    Somewhere in Canada
    Vehicle:
    Check out my build
    No offence but your truck is nearly 20 years old. No manufacturer has warranty on a vehicle for that long.
    Any other vehicle and you have nothing after 3 years.
     
    Last edited: Feb 4, 2015
  12. Feb 5, 2015 at 4:40 AM
    #12
    EdFlecko

    EdFlecko Well-Known Member

    Joined:
    Jan 22, 2014
    Member:
    #121211
    Messages:
    140
    Gender:
    Male
    First Name:
    Ed
    Sacramento, California
    HA!...yeah good luck with that one, you'll need it. They'll probably spit out their coffee and damn near choke from laughter when you suggest that! :) Ed
     
  13. Feb 5, 2015 at 5:20 AM
    #13
    magog45

    magog45 Well-Known Member

    Joined:
    Dec 1, 2009
    Member:
    #26811
    Messages:
    408
    Gender:
    Male
    Canada, just south of Santa
    Vehicle:
    98 tacoma 4x4 extended cab
    5100's all around, 2 inch lift, polyurethane body mounts, gibson exhaust, variation of the deckplate mod, intake resonators removed
    Not sure how anyone can go that long without looking under their truck and it would appear you have been a member here for almost 2 years in which time there has been lots of talk about the rust issue. Certainly Toyota is being a major bitch about the frame rust issue, even their solution just covers it up to get them past the extended warrantee, they should have done a full recall as this is very much a safety issue especially for a truck. As owner you have to take some responsibility for the care and maintenance of your vehicle and even if you had all the work done by a mechanic, what the hell was he doing not telling you about the rust, it didn't just show up magicly one day. Personally I will be driving my 98 into the ground and won't be buying another Toyota and advise everyone I know to keep away from them.
     
  14. Feb 5, 2015 at 8:13 AM
    #14
    x2468

    x2468 Well-Known Member

    Joined:
    Jul 19, 2009
    Member:
    #19879
    Messages:
    1,637
    Gender:
    Male
    Tallahassee
    Vehicle:
    '02 TRD 4wd V6 Xcab Sr5
    I don't understand why there isn't a Rust megathread sticky in this forum. It's probably the most important issue regarding these trucks
     
  15. Feb 5, 2015 at 8:16 AM
    #15
    x2468

    x2468 Well-Known Member

    Joined:
    Jul 19, 2009
    Member:
    #19879
    Messages:
    1,637
    Gender:
    Male
    Tallahassee
    Vehicle:
    '02 TRD 4wd V6 Xcab Sr5
    Also, while my mind is on this, I wonder if it would be legally possible to get a class action suit against Dana? They're the ones that made the frame poorly. Toyota sued them but I don't think they made nearly enough money off of it (I found the number somewhere but can't recall it exactly). Even though I don't live in a northern state, the frame rust issue is the biggest downer about owning this truck and putting more money into it. I'd like to think that I could take the truck with me wherever I move, but that isn't the case. My warranty will be up in less than 2 years.
     
  16. Feb 5, 2015 at 8:53 AM
    #16
    NSDON

    NSDON Well-Known Member

    Joined:
    Jun 19, 2011
    Member:
    #58511
    Messages:
    84
    Gender:
    Male
    First Name:
    Don
    NS
    Vehicle:
    02 SR5 TRD 4X4 Step Side
    Toyota only does what they have to when it comes to rust issues or any other issues for that matter.

    Back in 1986, my 1984 Camry with 40,000KM's was one month over the 2 year rust warranty when I went back to them with rust issues in fender wells, hood, and trunk. They told me to get lost, even though this was my 3rd Toyota in a row bought new.

    The frame issue is different, it is a liability issue so their lawyers told them it was cheaper to cover the rust under a warranty then risk a huge class action. Or worse, have a Toyota on TV after it collided head on with a school bus when a frame caved.

    Just look at the free publicity they received from the gas pedal issue with both Toyota and Lexus? Just look at how they hide these issues and stonewall owners of Toyotas until they have free publicity caused by a safety issue. The fix and warranty came quickly when the publicity hit the fan, but not before.

    Go to NHTSA with the expired 15 year frame issue, on the basis of no notification. Not sure if NHTSA was involved in the negotiations around the rusty frame or not, but if they were, they may have an interest in helping.

    Don
     
  17. Feb 5, 2015 at 8:57 AM
    #17
    Snowman

    Snowman I have a problem for your solution…

    Joined:
    Sep 8, 2010
    Member:
    #42917
    Messages:
    2,764
    First Name:
    Craig
    Somewhere in Canada
    Vehicle:
    Check out my build
    It wasn't a recall, it was a voluntary warranty extension So gov agencies won't care.
    Toyota found a problem and did try to help fix it. Most auto manufacturers wouldn't care at all. My ranger's frame was rotten but Ford didn't care. No fixes, no nothing.
     
    Last edited: Feb 5, 2015
  18. Feb 5, 2015 at 9:20 AM
    #18
    NSDON

    NSDON Well-Known Member

    Joined:
    Jun 19, 2011
    Member:
    #58511
    Messages:
    84
    Gender:
    Male
    First Name:
    Don
    NS
    Vehicle:
    02 SR5 TRD 4X4 Step Side
    It may have been "voluntary", I'd call it "preemptive". It went on for many model years and hundreds of thousands of frames were replaced, it would have been a big class action otherwise.

    GM are doing the same thing now with ignition switches. I am not familiar with the Ranger frame issue.

    Don
     
  19. Feb 5, 2015 at 10:24 AM
    #19
    EdFlecko

    EdFlecko Well-Known Member

    Joined:
    Jan 22, 2014
    Member:
    #121211
    Messages:
    140
    Gender:
    Male
    First Name:
    Ed
    Sacramento, California
    Of course it's possible. You can indict and sue a ham sandwich, but what do YOU gain? Answer - not a thing.

    The only living organisms that benefit from "class-action" litigation are the "trial lawyers". Why do you think class-action suits take YEARS to go to trial, if ever. Answer...because lawyers are paid BY THE HOUR. Translation - they have no interest, whatsoever, in "solving" or "bringing someone to justice" expeditiously. In the end, the firms that handle class-action litigation typically charge 40-50% of the "award" and the leftover top-ramen money if split among the plaintiffs.

    Remember, before you'll ever see "dime-one" from litigation, you have to be able to convince that you've been "damaged".

    Ed
     
  20. Feb 5, 2015 at 10:35 AM
    #20
    68vert

    68vert Well-Known Member

    Joined:
    May 3, 2009
    Member:
    #16722
    Messages:
    690
    Gender:
    Male
    AZ
    Vehicle:
    DCSB 4X
    Exactly! I throw my class action law suit notices out because I dont wanna be a part of exactly what you just spelled out in your post.
     
To Top