Tacoma - OVTUNE - VFTUNER - Update Info and Original Development

Yeah I am not super tech savvy, but I can do anything with a good video or step by step. I found the instructions to be fairly clear; however, the only thing that has taken me by surprise is the email cycles. Like: get this information, email us. Wait. Repeat. Etc. The only thing i would do (if this was clearly written somewhere and i missed it ignore) is put that somewhere on the front end before buying. People are impatient, myself included. Tell us we are in for ~2 weeks minimum from time of purchase to time of install IF we get you the info off our trucks within 24 hours of each response from you.

It always helps to have a realistic figure. I am in the construction industry. I find people are much less angry if I tell them it will take a year to build their custom home in the beginning phase than if I tell them 7 months and they end up waiting and I look like a jackass.

Just a thought. So far I have no complaints and only respect that you've created a product people rave about. Keep up the good work @OVTune

 

So if I buy Microsoft Word, I can expect a Microsoft agent to get on a webex session to show me how to use it?
Don't get me wrong, support is a requirement because there will always be questions or things that don't work as expected. I'm specifically refencing Mats' statement that he had to get on an RDP session with someone.
At some point it should be acceptable to fire a customer.

 

If he has to login to your machine and do it for you, it should be billable.

 

concur.

If we had a PITA customer, their rates started going up each time they did some stupid shit where it cost us more/time money than it should have.

eventually they got the picture and went to another vendor. Good riddance.

 

At this time there is no other vendor. I strongly believe that the lax approach to post-purchase customer service has everything to do with that fact but it does look like he’s trying to make some changes which is good.

 

Considering we get 500+ emails / week and I work all 7 days I don't really know where this lax idea is coming from.
I'm still here responding to you guys at 1am sometimes.

Like I tell you guys you really don't know how many tacoma owners there are.

Unfortunately in commerce buyers have an easy button called chargeback, or paypal dispute.
I've had chargebacks for the wildest things. Because someone bought it for their dad and their dad didn't want it, because I wouldn't call someones cell phone. etc.

I am trying to make changes here to better assist you guys, get better support and clear up confusing information but I don't think it is possible to escape these people who buy before reading anything.

This is all part of business. I get that. But it does take up our time. We aren't ignoring people. The people who get things done on their own rarely hear from us because they do what they are suppose to (instruction, setup, etc) from the beginning.

 

@OVTune keep up the good work man and don't let the whinnies get to you.

 

We're still "truckin" along, hehe.

and making things happen.

like our twin turbo kit, stainless cast manifolds This is exciting stuff

 

Wish I wasn't poor

 

Not everyone cares about your R&D endeavors. Some people just want support for products they've already given you money for.

 

I care

 

And we are providing that and have been.

 

Things discovered during R&D have been put into 2.0.

I guess if you don’t want any of that, you can run 1.05

 

So you were forced to read it?

 

I work for a pretty big software company, and we charge for both product licenses and for professional services if you can't install and configure the software yourself. Other software companies outsource the services to authorized partners (BMW actually does this for ISTA, which dealers and independents use to diagnose and update vehicles).

That could be a good way for Mat to add staff and make more money for himself at the same time - the product costs one amount, and if you need an RDP session to perform the configuration and initial flash walkthrough, charge $100/hr for that. If you need legit support because something isn't working the way it should (flash manager is crashing, the tune is making your truck do something weird) that would still be part of your software license.

Only problem there is that the world is full of cheap fucks, so some people would still cause issues.

 

be careful there buddy, don't cut yourself...so edgy.

 

Guaranteed, goons would latch on to anything for hate.

With that cost published upfront, it is both fair and puts a value on the time. My personal time is worth about $2/hr. So for me, it is much more worthwhile to #read and do a bit learning.

 

LOL at least you know that about yourself. Self-awareness is like 80% of the battle.

But seriously, I'd pay for the training/walkthrough in areas where it makes sense. For instance, I had no issue getting flash manager installed and configured, but I have 0 clue how to modify a tune if I were to buy vftuner. But if things like removing gearlock and changing the throttle mapping to be totally linear are possible in the tool so that 2.0 is exactly how I'd design it, I'd gladly pay for a couple of hours of training to learn how.

 

If you have specific questions and have paid for office then yes they actually will do exactly that.

 

So true!

I really like the idea of vF and am interested to see where it heads. Access to other ECUs might be my biggest desire.

I agree that the details within the programming is worth learning about. I'm looking forward to what develops.