Tail Gate Lock Doesn't Lock - Popnlock

Hi folks, was wondering if anyone else had this problem. I can't get the lock to work was wondering if anyone had a fix.

What i'm showing in the video is when the tail gate is down, the lock stays locked, but when i raise the tail gate, the lock drops due to gravity.

Thanks in advance.

https://www.youtube.com/watch?v=b70K0gGJ80M&feature=youtu.be

 

what style popnlock? PL5200 etc.

 

I have this and it looks like your solenoid is damaged. Hit up popnlock and see if they would warranty it.

 

It happened to me this summer, there is a little spring pivot that keeps the solenoid from dropping back down when you raise the gate. It disappeared and could not find it inside the gate. I emailed them and they sent the spring out to me in a few days. It was not warranty, but just mailed it because the value of the part was not worth the hassle. Your solenoid is fine if it moves.

You can see the spring in the center of this picture, the round coil. Sorry for the quality, I took it from an install video.

 

I couldn't find which model i bought in my receipts. It's the powered one that works with the backup camera.

 

Will talk to them about the spring issue discussed below.

 

Definitely missing the spring, thank you for the feedback!

 

New 2014 Tacoma, New Tonnoeau cover & new

$80 PL5500 , Standard Lock

PL5500 Pop&lock, Guess which one broke first after one day?? Key just spun in the lock . Took 5 mins to install, 1.5 hrs to Drill out, "Tonnoeau cover was down". They "pop&lock" are sending new upgraded model 5400 Should I trust them. Is the 5400 any more reliable? Oh and the inside of new tailgate has very sharp unfinished edges several paper cuts, remember to wear safety Gloves!.