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Talon Garage-Had A Problem and They Made it Right

Discussion in 'Vendor Reviews' started by tazmoe, Sep 14, 2022.

  1. Sep 14, 2022 at 11:19 PM
    #1
    tazmoe

    tazmoe [OP] Member

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    I purchased Talon Garage catalytic converter shield for my Tacoma. Contacted him regarding fitment issues with the converter shield...going back and forth with pictures & videos. He finally determines that his shield does not fit the 5 lug base model (which is what I have) and said that he was going to send me a return label with full refund.

    As of this post (its been over a month and half) and still have not gotten the shipping label. He's has not responded to my DMs in regards to the status of the shipping label.

    UPDATE: He done made it right
     
    Last edited: Sep 17, 2022
    Jesse H likes this.
  2. Sep 14, 2022 at 11:23 PM
    #2
    ColoradoTJ

    ColoradoTJ I drink, and I know things… Moderator

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  3. Sep 15, 2022 at 5:51 AM
    #3
    Talon2006

    Talon2006 Well-Known Member Vendor

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    I am very very sorry! I issued you full refund this morning after seeing a PM pop up in my email. You can keep the plate to sell, trash, scrap as you see fit. When I get a PM, or a Facebook message I am the only one that sees it. My wife doesn’t have access to any of these. Sometimes I will tell her something, or think I told her about something, and totally forget about it.

    Feel free to still PM me, but depending on the issue I may have to direct you to use our contact me page: so we can better track the progress with any issue there may be, and we don’t accidentally lose someone in the cracks like on this case.
     
    LOLLY, eCOOL1, Hilux1 and 7 others like this.
  4. Sep 15, 2022 at 5:58 AM
    #4
    six5crèéd

    six5crèéd Go fish.

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    Southern Virginia
    That is above and beyond customer service right there :hattip:
     
  5. Sep 15, 2022 at 5:59 AM
    #5
    ColoradoTJ

    ColoradoTJ I drink, and I know things… Moderator

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    Thanks for resolving this so quickly Shaun. You’re a good vendor and sometimes….

    shit happens.
     
    Mark77, Tacospike and Rock Lobster like this.
  6. Sep 15, 2022 at 6:04 AM
    #6
    ACEkraut

    ACEkraut Well-Known Member

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    OP, I would encourage you to change the title to the thread to add something like "Talon Garage-Had A Problem and They Made it Right" or something similar. Mistakes happen but someone owning it and making it right does not always happen. Nice job admitting the error and taking immediate steps to correct it.
     
  7. Sep 15, 2022 at 6:04 AM
    #7
    Mark77

    Mark77 Well-Known Member

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    Nothing yet
    Change the title maybe?
     
    DES2009, Tacospike and six5crèéd like this.
  8. Sep 15, 2022 at 6:17 AM
    #8
    Talon2006

    Talon2006 Well-Known Member Vendor

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    IMHO, Op had every right to make this thread. He had PM'd me twice and I had not responded.

    I do want to add, for others, sometimes we will miss a email, and we encourage you to send a second if you don't hear from us. This is also a note on our webpage. Also, it is common for our replies to go to your spam box too, but generally that only happens on initial contact. I have answered the same question 2-4 times, and I assume it is because our replies are going to the spam box, and the customers is being left thinking they are being ignored.
     
  9. Sep 15, 2022 at 6:33 AM
    #9
    Bikinaz

    Bikinaz It wasn't me!

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    Hey You!
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    Pelfreybuilt Skids. ModCo wheels. Sliders. Cruise Control. Intermittent Wipers. Fog Lights.
    I wouldn't change the title. It got me to look and it's refreshing to see such a positive outcome. :thumbsup:
     
    ACEkraut likes this.
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