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TAP Auto Parts AWESOME Customer Service!!

Discussion in 'Vendor Reviews' started by keninsb, Jan 23, 2014.

  1. Jan 23, 2014 at 6:08 PM
    #1
    keninsb

    keninsb [OP] "Senior", Senior Member

    Joined:
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    Ken
    Goleta, CA
    Vehicle:
    '13 Taco DC 4WD V6 LTD
    OK, I know this forum is for product reviews, but I wanted to post a VERY positive experience that I had with TAP Auto Parts.
    I was looking for some RIGID LED lights to install in my rear bumpers as additional back up lights and looked everywhere for them, but everyone was either out of stock or prices where WAY high. I ran across TAP Auto Parts and they did not have the lights in stock, but had an INCREDIBLE price on them so I ordered them. I was contacted by Mike at TAP advising that he was willing to ship the lights sooner from another source, or directly from the manufacturer which would take a little longer. I knew that the other source was going to cost Mike money, so I opted to wait a few extra days. To me the fact that he was willing to lose money on a sale or make a LOT less to please a customer is pretty amazing. If that was not enough, he was lightning fast at returning any email questions that I had and was VERY helpful and friendly. I would encourage anyone looking for parts/accessories to check TAP Auto Parts out.
    Ken
     
  2. Jan 24, 2014 at 9:27 PM
    #2
    Chas of MRT

    Chas of MRT Total Automotive Performance

    Joined:
    Aug 16, 2011
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    Chas
    Las Vegas, NV
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    06 Tundra V8
    Airaid Bilstein
    Ken, Chas with TAP Auto Parts here. I want to thank you for leaving this review about our business. We try so hard to give you guys the best deals and service - Im glad to see how much its appreciated.

    Its just 3 of us here at TAP Auto; Mike, Richard & I - and while we are still growing, comments like this keep us going.

    If there is every anything me or my team can do, do not hesitate to ask!

    Thank you for your continued support
     
    Last edited: Jan 24, 2014
  3. Jan 25, 2014 at 10:42 AM
    #3
    keninsb

    keninsb [OP] "Senior", Senior Member

    Joined:
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    Messages:
    676
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    Male
    First Name:
    Ken
    Goleta, CA
    Vehicle:
    '13 Taco DC 4WD V6 LTD
    Thanks Chris! I have posted for businesses before, but I only post when I have had a transaction with someone or a business who has gone above and beyond when it comes to customer service or if I run across a very positive experience with a product. In this case I got both! I love the light set and think Rigid makes some of the best LEDs around and they are made in the USA. Mike went out of his way to accommodate me. Every email I sent him was responded to within the hour, even on SUNDAY!
    Also, I yesterday I was shopping for a set of Icon 3 leaf progressive springs and so I emailed Mike. Mike got right back to me with a great price so now I have a new set of leafs on the way:)
    I think you guys have a great company Chris, keep up the good work!
    Ken
     
  4. Jan 26, 2014 at 1:33 PM
    #4
    Chas of MRT

    Chas of MRT Total Automotive Performance

    Joined:
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    Messages:
    966
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    First Name:
    Chas
    Las Vegas, NV
    Vehicle:
    06 Tundra V8
    Airaid Bilstein
    I saw the order and appreciate it! We work normally 8-8 everyday and I know once we get the shop up and running its going to be longer hours then that. Thank you for your continued support.
     
  5. Jan 26, 2014 at 8:22 PM
    #5
    keninsb

    keninsb [OP] "Senior", Senior Member

    Joined:
    Jul 21, 2013
    Member:
    #108728
    Messages:
    676
    Gender:
    Male
    First Name:
    Ken
    Goleta, CA
    Vehicle:
    '13 Taco DC 4WD V6 LTD
    My pleasure, thanks for the great deal and service!
    Ken
     
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