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Thank you Headstrong and SPC

Discussion in 'Vendor Reviews' started by skidooman, Jun 17, 2014.

  1. Jun 17, 2014 at 9:54 AM
    #1
    skidooman

    skidooman [OP] I'm your huckleberry

    Joined:
    Apr 6, 2011
    Member:
    #54438
    Messages:
    5,267
    Gender:
    Male
    First Name:
    TJ
    Northern Nevada
    Vehicle:
    96 FZJ80
    Slee, ARB, TJM
    I just wanted to share my experience with both SPC and Headstrong yesterday. I have had my LR ucas for a little over a year now, and the passenger side ball joint is on its way out. After chasing a clunk and vibration for about 2 months now, this was diagnosed yesterday. I have a 4 day expo trip that I am leaving for tomorrow. After calling SPC and explaining my situation, they said they would ship me a new ball joint free of charge, if they had one in stock. They even offered to pull one out of an arm to get me going, but they didnt have an arm in stock in Colorado either. Here is where Marie at Headstrong comes in. I called her and explained the situation, not only did she have one in stock, but she went out of their normal shipping channels to get it to me UPS red so I would have it today. She also communicated with SPC and I was able to get the ball joint for just the cost of shipping, even though I agreed to pay for the joint and shipping just to get it to me, because really, at this point the cost didnt matter, I just needed my truck healthy again. So a big thank you to both Headstrong and SPC in helping me get my truck trail ready for this weekend!
    I really appreciate it.
    -TJ
     
  2. Jun 17, 2014 at 10:05 AM
    #2
    Traction120

    Traction120 "Not all those who wander are lost"

    Joined:
    Jan 4, 2013
    Member:
    #94452
    Messages:
    1,656
    Gender:
    Male
    First Name:
    Nathan
    Reno, NV
    Vehicle:
    2013 DCSB BLK
    SEE BUILD.
    Glad you got it all figured out :cool:
     
  3. Jun 17, 2014 at 10:10 AM
    #3
    skidooman

    skidooman [OP] I'm your huckleberry

    Joined:
    Apr 6, 2011
    Member:
    #54438
    Messages:
    5,267
    Gender:
    Male
    First Name:
    TJ
    Northern Nevada
    Vehicle:
    96 FZJ80
    Slee, ARB, TJM
    Yeah, I was in panic mode yesterday.
     
  4. Jun 17, 2014 at 10:22 AM
    #4
    BostonBilly

    BostonBilly Well-Known Member

    Joined:
    Jan 11, 2012
    Member:
    #70435
    Messages:
    9,095
    Gender:
    Male
    Easton
    Vehicle:
    2018 Jeep Wrangler JL Rubicon
    Good to know
     
  5. Jun 17, 2014 at 11:33 AM
    #5
    geekhouse23

    geekhouse23 The "Liftman" - @DrFunker

    Joined:
    Jul 14, 2013
    Member:
    #108251
    Messages:
    14,654
    Gender:
    Male
    Vehicle:
    2GMGMDCSB4WDTRDFTMFW!! TL;DR
    mostly stock, grocery gettin' Prius
    Another satisfied customer of HeadStrong. Great people to deal with!!

    :thumbsup:
     
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