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Totally unexpected outcome from Toyota service.

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Kropper, Nov 10, 2010.

  1. Nov 10, 2010 at 3:00 AM
    #1
    Kropper

    Kropper [OP] Tacos are more gooder!!

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    '07 Tacoma SR5 V6
    PIAA ultra white headlights,Bilstein 5100's,A/R Trench rims,BFG 265/75/16 All Terrains, Four Real Steel Rock Krusher Rails, Weather Tech floor liners, Sock Monkey custom SR5 decals!
    I just took my Tacoma to James Toyota in Flemington, NJ on Monday to get my 40,000mi oil change and tire rotation (Did I mention I really hate not having a garage at my house). When I came to pick the truck up, I was greeted by: "We couldn't find your wheel lock so we didn't rotate your tires, but we did preform the recall for your gas pedal." I went over and looked at my now Chicklet sized pedal. I wasn't thrilled about it, but what really got me steamed was it looked like it was trimmed by a spastic 8yr old on too much sugar and caffine. I brought this to the attention of my service consultant; John and brought up how I've been under-inthused by Toyota service since I bought my truck.
    I then went on to explain how the last dealer that I used I brought up the TSB issue with my rear springs and how I was dismissed with the pat answer: " The tech couldn't duplicate the problem". My consultant, looked back through my history and located the comments added by the last Toyota Dealer: "Couldn't duplicate problem, large ammount of customized suspension parts on vehicle" I explained that the only thing that I did was install 5100's to help improve the ride, nothing custom there. John just charged me for the oil change, and said that he would look into this and give me a call.
    Sure enough, John called me at 9:00 AM yesterday with the news that he has a whole new gas pedal assembly on order, which should be in by Friday. To top it off, he stated that while the truck is in for that, He'll have the TSB done for the rear springs (oh yeah and rotate the tires at no charge)! It is a good thing that I bought the Platinum extended warantee from Toyota, they said it's all covered plus my loner car for the day. Now THIS is what I call great customer service. There were no excuses made by the dealer, and I didn't have to yell and scream. I just stated how I was disappointed by previous experiences, and let them do the right thing, making me a very happy customer in the end.
    (For making you read this long @ssed post, I'll add pictures when I get the TSB done next week)
     
  2. Nov 10, 2010 at 3:03 AM
    #2
    Bullzi511Tacoma06

    Bullzi511Tacoma06 KCCO

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    Damn.... that's awesome!
     
  3. Nov 10, 2010 at 3:22 AM
    #3
    Kropper

    Kropper [OP] Tacos are more gooder!!

    Joined:
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    73
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    Holland.........NJ
    Vehicle:
    '07 Tacoma SR5 V6
    PIAA ultra white headlights,Bilstein 5100's,A/R Trench rims,BFG 265/75/16 All Terrains, Four Real Steel Rock Krusher Rails, Weather Tech floor liners, Sock Monkey custom SR5 decals!
    Sorry, I'm a little wordy when I wake up.
     
  4. Nov 10, 2010 at 3:27 AM
    #4
    saltshaker

    saltshaker Well-Known Member

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    AFE CAI, Fold-a-cover
    that's nothing to lol at... Posthardtoreaditis is a very serious condition.
     
  5. Nov 10, 2010 at 3:30 AM
    #5
    iSTIZO99

    iSTIZO99 Well-Known Member

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    Nice, don't hear too many of these good outcome stories from dealers. Good to hear.
     
  6. Nov 10, 2010 at 3:44 AM
    #6
    808matt

    808matt Well-Known Member

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    i wouldnt celebrate till its all said and done.
     
  7. Nov 10, 2010 at 3:56 AM
    #7
    badguybuster

    badguybuster Well-Known Member

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    6000K HID Headlights 6000k HID Fog Lights Window visors (all 4) Tri-Fold Tonno Bedlined Rockers Bedlined Bumpers Bilstein 5100 Toytec 1/2" spacers 3" TSB Leafs and AAL's (Toytec) Differential 1" Drop Sway Bar Relocators BHLM Mod Debadged Pro Comp 7089s Hankook Dynapro 35" M/T's Billett Grill 55 watt fog lights in grill 55 watt fog lights on Pre-Runner Light Bar Rear Bilstein 5100's Flowmaster Super 10's Yellow Fog Light Mod Titanium Burl Wood Grain Dash Mod Leather Arm Rest Mod TRD Steering wheel Mod Painted Engine Cover Painted Fuse Box TRD Seat Belt Covers Bed Light Mod Extended/Braided Brake Lines Back up light mod
    very cool
     
  8. Nov 10, 2010 at 4:18 AM
    #8
    396tears

    396tears Well-Known Member

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    awesome service department

    and

    post was easy to read (imo)
     
  9. Nov 10, 2010 at 4:50 AM
    #9
    jivewalker

    jivewalker me gusta pechos firmes

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    Respect pays!
     
  10. Nov 10, 2010 at 5:13 AM
    #10
    mach1man001

    mach1man001 eh whatever

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    Really? Im just the opposite. LOL
     
  11. Nov 10, 2010 at 5:17 AM
    #11
    Taco-NB

    Taco-NB MMMMM Taco's

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    +1

    Sounds good though.
    Cheers.
     
  12. Nov 10, 2010 at 5:20 AM
    #12
    Simon's Mom

    Simon's Mom Wag More Bark Less

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    thats awesome news :cheers:
    don't let the spastic caffeine induced 8yr old person put the springs on or do the alignment :D
     
  13. Nov 10, 2010 at 6:05 AM
    #13
    RZRob

    RZRob Well-Known Member

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    What specifically does Platinum care have to do with your service that wouldn't be covered otherwise?

    RZ Rob
     
  14. Nov 10, 2010 at 6:31 AM
    #14
    90YotaPU

    90YotaPU The Messiah

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    Aftermarket Stereo, Spidertrax Wheel Spacers, HF Air Horns, 3" Lift
    Good to know. I bought my '10 from them in July and I'll be heading back soon to get my free oil change. Was very happy with their sales department too. They didn't hassle me. I went in, found the truck I wanted and told them was I was willing to pay. We came within $400 of each other and split the difference. Deal was said and done in under an hour.
     
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