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Toyota dealership crashed my tacoma into a wall

Discussion in '2nd Gen. Tacomas (2005-2015)' started by 911turbo, Oct 15, 2020 at 11:12 PM.

  1. Oct 15, 2020 at 11:12 PM
    #1
    911turbo

    911turbo [OP] Member

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    Took my tacoma for an oil change when the manager came out to tell me that they damaged the car. Needless to say, i was shocked.

    Dealer wasn't being the best about it... still trying to sort things out. 20201014_114720.jpg 20201014_114716.jpg

    20201014_114021.jpg
    20201014_113856.jpg
     
  2. Oct 15, 2020 at 11:13 PM
    #2
    RepoMarket

    RepoMarket Well-Known Member

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    yikes..

    hope it gets sorted out and they take care of ya.
     
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  3. Oct 15, 2020 at 11:15 PM
    #3
    nagorb

    nagorb Should be a dang perma mod

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    How are they not being the best about it?
     
  4. Oct 15, 2020 at 11:23 PM
    #4
    911turbo

    911turbo [OP] Member

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    Initially, being shitty about the situation. I had to push to get them to agree to repair everything. They gave me a shitbox sentra as a 'comparable' car even though i need to tow. Told them i would buy a new car if they would take the $ off the new car, they offered me a $7500 discount even though the tacoma is worth way more. Just a shitty situation overall.
     
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  5. Oct 15, 2020 at 11:26 PM
    #5
    Bridge4

    Bridge4 Well-Known Member

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    "This is how it was designed to operate, nothing is wrong"

    I'd be on the phone with corporate. Sounds like they are doing everything wrong. Also, get your insurance inspector in there asap. Tell him to go wild
     
  6. Oct 15, 2020 at 11:26 PM
    #6
    TnShooter

    TnShooter Well-Known Member

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    Sorry to see that, hope they get it fixed for you.
    I know it’s hard to grasp at times, but remember. It’s just a truck.
    And that looks repairable.
     
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  7. Oct 15, 2020 at 11:27 PM
    #7
    Joker56ace

    Joker56ace Well-Known Member

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  8. Oct 15, 2020 at 11:31 PM
    #8
    911turbo

    911turbo [OP] Member

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    'Sweep it under the rug'. They are trying to handle everything 'internally'. I called corporate, they are local to me (plano, Texas). They opened a case but haven't responded as of now. What would corporate be able to do?
     
    Last edited: Oct 15, 2020 at 11:38 PM
  9. Oct 15, 2020 at 11:33 PM
    #9
    Bridge4

    Bridge4 Well-Known Member

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    Not a super ton, but they can help encourage your dealer to treat you well and help make sure it gets put back in a way that everyone can be happy.

    At least thats the idea.
     
  10. Oct 15, 2020 at 11:33 PM
    #10
    911turbo

    911turbo [OP] Member

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    Definitely repairable, no frame damage. It doesn't bother me much as this is a work truck, but i expect the situation to be handled well. I would have loved if they offered to buy my truck and put it towards a new tacoma or tundra.

    20201014_114713.jpg
     
    EldenRivas and TnShooter like this.
  11. Oct 15, 2020 at 11:45 PM
    #11
    whatstcp

    whatstcp Professional incoherent spammer

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    $7500 discount and they give you full trade in value? I mean if you want to upgrade, now is the time lol keep in mind that they can fix it completely with oem parts and everything but the incident might populate the carfax and so may diminish your value if you decide to part with it in the future.
     
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  12. Oct 15, 2020 at 11:47 PM
    #12
    SliMbo4.0

    SliMbo4.0 Well-Known Member

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    At least they owned to doing the damage. But doesn't explain why they're being difficult about it.
    I had an incident where Capistrano Ford tried to play off huge bedside damage to an F250 I had. They said, 'That wasn't there when you dropped it off?' I said 'No, it wasn't there before but I'll be back to pick it up when you have it fixed.' They tried to claim it was a delivery driver that side swiped it.

    **Always make sure the service rep walks your car when you drop it off at the dealership. This is where you prove that the damage happened while in their possession**
     
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  13. Oct 15, 2020 at 11:47 PM
    #13
    TegoTaco

    TegoTaco Well-Known Member

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    Surprised they didn’t say, “It came in like this...”
     
  14. Oct 15, 2020 at 11:50 PM
    #14
    911turbo

    911turbo [OP] Member

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    I wish.... $7500 trade in value for my car with retail on the new one.
     
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  15. Oct 15, 2020 at 11:55 PM
    #15
    Empty_Lord

    Empty_Lord Wallet abuser

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    Last year we had a tech hit the wall in someone’s Tacoma (abs, 4 mph thanks to ice, we watched it happen in slow mo) but bumper was cracked. We got him a brand new bumper and paid to have it painted by whoever he wanted.. shitty situation, but it does happen. Corporate can’t do much here, this falls under the dealership 100#%
     
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  16. Oct 16, 2020 at 12:09 AM
    #16
    whatstcp

    whatstcp Professional incoherent spammer

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    "Well then thanks but no thanks but I think this dealership has done enough damage", would be my response as I'm sure yours was too.
     
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  17. Oct 16, 2020 at 12:15 AM
    #17
    Yettee

    Yettee Well-Known Member

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    dealership should be taking care of all of this if not then go through your insurance and file the claim.
     
  18. Oct 16, 2020 at 12:16 AM
    #18
    Empty_Lord

    Empty_Lord Wallet abuser

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    I would make the dealer go through their insurance.. the dealer has insurance for this kind of thing. They don’t like making claims, but tough shit for them
     
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  19. Oct 16, 2020 at 12:20 AM
    #19
    1997tacomav6

    1997tacomav6 V6 5sp,RegCab,TRD Supercharger,2"pulley,meth, 635K

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    This should be very simple, file a police report, call your insurance company.
    Insurance company should get it taken care of and you rent a truck that insurance will pay for. End of story.
    Thats what my insurance company would have done for me.
     
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  20. Oct 16, 2020 at 12:29 AM
    #20
    blu xr

    blu xr Well-Known Member

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    dealer should take care of this...tell them you are gonna post up about it locally to let them know what a shady dealership they are. all your friends, family and everyone you come across will hear the story. go straight to the boss/owner.


    i had taken my first 2016 taco in for regular scheduled oil change. my wife got home and said it had a leak. sure enough it had a huge puddle of oil under the truck and all the way down the street. called dealer and they picked it up and kept if for a day.

    they called back and said everything checked out and it was ok now. the problem was the tech did not see that the old oil filter gasket had stuck to the engine causing the leak. i told them i didnt trust the truck to be alright after loosing nearly all the oil.

    there was a bit of back and fourth, but they ended up giving us another brand new 2016 tacoma with a full warranty...
     
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