Toyota Dealership Negligence

Drivetrain will be fine.
You will need all new studs, bolts, drum, and rim.
The studs not sheared will be damaged, nuts and wheel recesses will have scored surfaces.
Brake shoes and hold downs will need to be inspected and replaced if affected.

The compound body damage is sad.
I saw a car being towed once that came off the truck, and hit the median. It could always be worse. Wonder how impressed that guy was.

At least they are owning up to it and doing the right thing. Shit happens. It's how they respond that matters.

 

I will offer a technicians point of view. while obviously this really sucks and in a perfect world it shouldn't happen, it does. We are all human and shit happens. When you do this professionally for long enough, it is bound to happen at least once, trust me.

The dealership is owning up and taking care of it as they should, so don't make it a bigger deal than it has to be.

 

New truck???

 

A very good suggestion there. It would not be unreasonable at all to make that request. I do suggest doing it in a polite manner of course. Don't go in screaming and yelling. That just gets you shut out.

Not always 100% true. It really depends on how long that tech worked there, and how valuable he may be. Sometimes a suspension and employee probation are done for those with tenure.

Good post there. I have been in dealerships for nearly 20 years, and own my own shop, and I will agree that people make mistakes. Anyone here who tries to claim that they have NEVER made a mistake are lying. It happens. Hopefully this is the first time something this bad has been done by that particular tech, and the last. I have made mistakes as well and have been lucky enough to catch them before the vehicle left the dealership. I have a procedure that I put into place years ago to prevent missing something, but even then, we are all human.

I will say one thing that is partially in line with the thread, but also a bit tangent to it: I don't think anyone here would allow an unlicensed electrician to rewire their home, or an unlicensed plumber to fix a leak at their home either. In this day and age, one must be licensed in each state in order to do these jobs as a career. So why is it that when it comes to our cars and trucks, which we daily drive, and put our children into, that so many people do not trust their vehicle to a licensed professional? Can anyone answer that? Right now technicians do have a type of licensing (It is called ASE certification and is nearly identical to the same thing an electrician or plumber have to do) but this licensing is 100% voluntary, and there are NO federal or state regulations for this.

We take our cars and trucks into shops, and really have NO IDEA the quality of training and education that the people who work on them have. You take your vehicle into these places and have them work on your BRAKES! And yet I truly wonder how many people here actually have ASKED their shop to show them the credentials of the person who is working on their car. You refuse to let an unlicensed contractor work on your home. Why allow an unlicensed tech work on your cars and trucks, or your mom's, sister's, or your own child's vehicle?

We really should make this licensing a requirement. End of rant, we now return you to our regularly scheduled thread, already in progress....

 

And possibly a new axle on that side, depending on whether or not those torn-up studs may have damaged the holes in the axle so that the new studs (they need to install) are still tight or not.

I would ask for a full or partial refund of the service charge, PLUS an additional kicker to the drivetrain warranty, say to 100K miles.

 

Good point on the damage to the axle flange being possible. Refunds on service work are not uncommon for sure when a negligent issue is involved, but remember that a dealership is a franchise, and have no authority to extend factory warranty. And Toyota won't extend any warranty due to negligence either. Of course there is a first time for everything, But I have NEVER seen anything like that happen.

 

I think that's may be the problem, Does stealership hired these "mechanics" base on his ASE Certicate or any joes can get a job ? curiosity...

 

Thanks for the input. I'll look into it

 

Thanks guys. I hope the axel is not damaged. I luckily have a cool service manager takin care of me, I'm meeting with him later today.

 

Most dealerships now a days will NOT hire a technician that is not ASE certified. However that does not usually apply in the case of the lube techs. To address this, ASE is now introducing certification for light repair and maintenance technicians which includes learning/knowing the proper procedure for doing things. Of course we are still all human, and nothing beats time and experience.

 

Thanks, just curious...

 

This is whatcha get for not servicing your vehicle yourself.

 

Ok for those saying new truck... I hope you are not being serious. His truck is as far from completely ruined as it is from being on fire. NOTHING could have been damaged that is not a bolt-on item. They are fixing it and thats all they can be expected to do, under law and in good faith.

Now as far as the dent from the tow the dealership is in no way responsible for that unless the tow truck was from the dealer itself. There is no reason for damage to EVER occur from a tow when its done by competent professionals. The tow company is responsible and thats who the OP is going to have to go after for that.

 

Here's an idea for some of you who work in auto shops. Maybe you can win promotion points for being the one to implement the idea, Or maybe they have this already but it gets ignored.

Like many said anyone, know matter how qualified can make a mistake. In industry and in the military, where they are dealing with anything that has safety impacts they have checklists and other written procedures that MUST be followed or your butt is grass. This is strictly enforced. For example any airplane maintenence, even cleaning the toilet has a strict tech order procedure that must be followed to the letter. That is why they are called tech orders, they books are equivalent to orders from your superiors. And for safety critical, the checklist and your work is usually then double checked by another person(s) for quality control purposes.

I don't know why the medical care field took so long before doing something like this, but I think they are implementing formal checklists and peer checks nowadays to reduce mistakes.

 

No, That is what happens when you have an unfortunate situation. He could just of easily forgot to tighten something up himself. It happens to everyone at some point where they make a mistake in their job. Not everyone knows proper maintenance procedures, nor always willing to do the job themselves, or have TIME to do it themselves. Some people have lives that are not conducive to self-maintenance and repairs of their own vehicles. When I was working at my last dealership I knew the lube techs there well, and I actually had THEM do the oil changes and tire rotations because I just didn't have the time on all our vehicles. What needs to be done is to find a good place that does quality work, get to know your ASE technician, and always ask for the same person to work on your truck.

 

S' what he gets for not servicin his own vehicle.

 

Obviously you are too stubborn headed to be rational with. So I'll leave it at that.

 

Right. I don't have the time or expertise to work on a 2012 Tacoma. So thats why I bring it to the "experts" I would hope. Especially when its the free 2 year Toyota Care maintenance. As far as people saying "shit happens" this is a big pile of deadly shit at that. Not to minimize the situation. I do work in the medical field as well and we do have double checks for some procedures and highly dynamic medications. If I have a deadly/super dangerous error at work...I'm fired, my patient is hurt even more if not dead and their family is also affected.

 

Really man? One should be injured or killed for not servicing their own vehicle? Not everyone is not as skilled as mechanic as you. Have a nice day man.

 

OP, if you really feel that adamant about this situation, and a bad one at that, then do what everyone else does, sue...

You can't do it small claims either, stress, pain and suffering are not part of a calculated settlement in small claims.....

They are fixing it, short of them kissing yer ass over and over again and maybe slinging some freebies your way, that is about it...