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Toyota Dealership Negligence

Discussion in '2nd Gen. Tacomas (2005-2015)' started by POWHANA, May 17, 2013.

  1. May 17, 2013 at 10:04 AM
    #41
    127.0.0.1

    127.0.0.1 AKA ::1

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    ^^^ exactly.

    if the world was run by people servicing their own vehicles
    we'd be without electricity or combustion engines


    people have other shit to do, so that involves paying someone else
    to perform other tasks. pretty much how the world operates, don't
    know what planet jandrews is from...
     
  2. May 17, 2013 at 10:04 AM
    #42
    BamaToy1997

    BamaToy1997 ASE Master Tech Vendor

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    I agree with you. though you are showing that though we try our best to never make a mistake, it DOES happen. In your line of work a simple mistake can have deadly results. Same with auto repair. A simple mistake can result in potentially deadly results.

    I am one of those who admits that they make mistakes. One time about 13 years ago I failed to properly secure a cotter pin in a Cadillac. The nut loosened over time and eventually the lower ball joint separated from the control arm. Fortunately when this happened the owner was in a parking lot. It could have been worse. He was a reasonable man who accepted that mistakes happen, and since he was not hurt, he didn't sue. We repaired his vehicle of all damage, and the service manager gave him some extras. Me, I was given a week off without pay, and spent 6 months on employee probation. I have never failed to secure a cotter key since. While I knew that the result was nobody had gotten hurt, I knew the customer, and his grand children ride in that car all the time. It could have been much worse. I lost sleep over that incident.
     
  3. May 17, 2013 at 10:05 AM
    #43
    POWHANA

    POWHANA [OP] Well-Known Member

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    Who said anything about suing? I'm just addressing the comment. I am dealing with a super cool service manager. Everything is being taken care of. Just addressing the comment dude. Calm down brother...
     
  4. May 17, 2013 at 10:05 AM
    #44
    ruggedT

    ruggedT The Sticker Guy Vendor

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    This is why I do my own work. Sucks but people make mistakes

    It will probably be a new rim, drum, and assembly inside depending on any damage to the brake components. Bearing and seal will be fine
     
    Last edited: May 17, 2013
  5. May 17, 2013 at 10:06 AM
    #45
    oldstick

    oldstick Middle Age Member

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    Exactly. If one owns a business they should do whatever it takes to make sure a mistake like the OP's never goes out the door. Yes, it might cost the business a few more minutes time and pay to do it, but compare that to one single tradgedy due to their neglect.

    Some lawyers and plaintiffs are going to be the new owners of that business.
     
  6. May 17, 2013 at 10:45 AM
    #46
    BamaToy1997

    BamaToy1997 ASE Master Tech Vendor

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    This is not the first, nor will it be the last that someone makes a mistake. We are all human. There is, and never will be a way to prevent ANY mistakes. We who own shops can only do our due diligence to make sure the work is done right. Even then however, it can't be 100% prevented. We have doctors who make deadly mistakes all the time, and even THEY have checks and procedures to follow. Again, it is called being human.
     
  7. May 17, 2013 at 10:58 AM
    #47
    T@co_Pr3runn3r

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    Short bus funny how a few people are all like "it coulda been worse, it'll be OK, at least they're owning up to it"...............when it's someone else's truck, right? And it really makes the bullshit of it any better. Fuck that noise! Stupid stupid shit. OP should get repaired, reimbursed, extended drivetrain warranty at dealer's expense & his ass kissed profusely by the service manager & owner the whole time he has to deal with this lameness. Anything less will just leave the door open for it to happen to someone else next week..........
     
    Last edited: May 17, 2013
  8. May 17, 2013 at 11:14 AM
    #48
    BamaToy1997

    BamaToy1997 ASE Master Tech Vendor

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    Wow. Calm down! FYI, I have had this happen before to a girlfriend. The dealership was quite fast to own up to it and took care of things for her. All on the up-and-up. You going to tell us that you have NEVER EVER in your life made a mistake in something you did? Pot, meet Kettle.
     
  9. May 17, 2013 at 11:42 AM
    #49
    jandrews

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  10. May 17, 2013 at 11:47 AM
    #50
    T@co_Pr3runn3r

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    Not that other people's lives/property and other innocent colatteral damage victims' lives/property depended on. I used no capitals in my post. That = calm. Yes, I'm telling you right now that I have serviced parent's cars, sibling's cars, friend's cars and my own since before having a license to drive and with no ASE cert and have never ever left lugs off or loose when rotating tires or doing any kind of work involving removing a wheel. Never. It is inexcusable for people who do this day in and day out for a living that people put their trust in to put things back correctly to do.
     
    Last edited: May 17, 2013
  11. May 17, 2013 at 11:50 AM
    #51
    ChiveOn

    ChiveOn City Slickin' Redneck, I wear a suit with a mullet

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    Wow, glad you are ok!
     
  12. May 17, 2013 at 12:09 PM
    #52
    BamaToy1997

    BamaToy1997 ASE Master Tech Vendor

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    Congrats for doing your own services and those of your family. I try do mean that, without any reservations.

    However you do not do that work for 50 hours a week, 50 weeks or so a year. People are human, and they will make a mistake. You say you have never made any mistakes that people's lives/property/etc. depended on, but that was not the question I asked, was it? I simply asked for an answer on if you have never made a mistake in your job. If every tech that has ever made a mistake lost their job, we wouldn't have enough people working on cars and trucks. It is a dangerous job in itself, and people do make mistakes. I made one mistake around 13 years ago. Do you think I should have been fired and never work as a tech again? I mean come on, get serious here. I have been working on cars and trucks since many of the members on this forum were still in nappys! I make mistakes, and everyone else does. We are not perfect, and to hold us to that expectation is insane at best. I think the dealership did a great job in taking care of the OP, and his situation. Heck, even the OP said he was happy with the way they are taking care of him and his truck. If something like this ever happens to any of your vehicles, and I truly do hope that it does not, I would hope that you use some tact and respect in knowing that mistakes do happen, and not demand that the tech get drawn and quartered.
     
  13. May 17, 2013 at 4:33 PM
    #53
    T@co_Pr3runn3r

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    Nothing I do at my job involves anyone's life or property being at risk and said nothing about firing anyone. I said the OP should be sucked up to by the dealership and given a small form of insurance for the future of his truck in the form of some extra drivetrain warranty. Hardly claiming any perfection either and damn sure wouldn't be trusting any overworked dealership to do anything on my truck based on the frequency of these simple fuckup stories here and everywhere and based on personal experience with repeated issues with haphazard dealership warranty work on my previous truck. yeah shit happens is a once in awhile thing not the norm like all the time nowadays.
     
    Last edited: May 17, 2013
  14. May 17, 2013 at 6:51 PM
    #54
    jrogers329

    jrogers329 Well-Known Member

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    Got a question for you...sort of a feeler. I have a CDL and drive an 18 wheeler. As you may or may not know, the driver can get massive points on their license due to bad tires, lights, brakes, etc. This can lead to a suspension of their license. I have discussed with other drivers, that the technicians who work on Commercial Motor Vehciles (CMV) should have a license, and should be required to sign off on repairs made or declined based on the mechanics call. Then if the driver gets stopped, and ticketed, the ticket should go to the mechanic, resulting in points on HIS license, which could result in suspension of HIS license. I know this sounds harsh, but you would not believe how tough the DOT can be on commercial drivers. Just wondered what you thought.

    Sorry for the thread hi-jack. OP...glad no one was hurt and that the dealership is making it right. I would get in writing what happened and what repairs were made. Also would have the dealer sign something stating that they will be responsible for any other problems that could show up later on as a result of this error.
     
  15. May 17, 2013 at 9:05 PM
    #55
    BamaToy1997

    BamaToy1997 ASE Master Tech Vendor

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    ASE also has licensing for those who are techs for the big trucks as well. I support licensing for anyone who wants to turn a wrench professionally. As to your theory, it would be really hard to be consistent and accurate. Let's say the truck gets the ok from the tech, and the driver leaves the shop. A day or so later said truck gets pulled over for a burned out tail lamp. How would anyone know if that lamp had burned out on the road, or if the tech missed it? You couldn't rightfully blame the tech on that. If a driver goes off with a bad tire, then I think that is his choice. I would think any driver should know enough about tires to be sure his are within acceptable safety levels (again, like you I am just guessing here) Now perhaps in some cases a fine might be levied, but I don't see a way to do a point's system off the techs license. They made a mistake on a job perhaps, but points from their license? Meh, I would think a fine would be more in line. Again, my opinion. Never did get my other question answered. Funny...
     
  16. May 19, 2013 at 3:00 PM
    #56
    jrogers329

    jrogers329 Well-Known Member

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    As to your other question...I agree. It makes no sense to take your vehicle to someone who isn't certified/qualified to work on it.
     
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