Toyota Not Honoring Warranty

So I bought this 2011 Tacoma 4x4 doublecab TRD/Offroad AT JBL/Tow package. Spent 33k. Its been back to the dealership twice for a windshield vibration.

The first time a tech rode with me I took it up to about 90mph and he heard the noise and said "yep thats the window seal alright." Why 90? well its airspeed dependent so I can drive 60 if their is a strong headwind and it will do it but today there was no headwind. So the dealer outsourced it to a window shop where he said they would re-seal it. I got it back and the problem still exists. So I took it back.

Second trip in they say "well we can not duplicate the problem without exceeding the speed limit so there is nothing we can do."

I say but you have already heard the problem your tech rode with me and your paperwork says that I am supposed to drive it and advise you if it still occures. I am advising you it still occures.

Days go by and they say well we have done all we can and the toyota field rep says you need to open a case with Toyota Corporate, here is your defective truck back.

So I call toyota and explain the problem. 2days go back and Toyota says, there is nothing we can do to help you. I say wait a minute your techs already aknowledged the problem and your answer is you cant help me? Well they cant make the problem occure without exceeding the speed limit so we have done all we can.

So Basically Toyota said suck it easy take us to court. So far I continue to be dissatisfied with Toyota's quality and customer service beginning with the straight up lies which occured during the sales process.

Guess I shoulda kept my jeep at least they can produce a windshield right.

 

They found a reason to get out of fixing it, so of course they jumped on it.

 

Yeah not much to say other then oh well. Keep it below 90 and I guess you won't need to listen to that annoying rattle?

 

Does this describe your issue?

 

Seems strange you would have this problem since I have not seen anyone else reporting it on this site. If it is the windshield I would say you could pull up to another 2011 and do a physical comparison of the windshields and there should be some notable difference. Otherwise it is something else in the front end.

Just curious, but when was it build and where was it manufactured?

As a side note, we had the windshield replaced in our 2005 4Runner and it took 2 replacements before they got one that fit right.

BTW my 2011 does not make any wind noise

 

I had previously shown them the TSB, they said since mine is a 2011 it doesnt apply. Interesting when I brought this up to the rep at toyota she said the dealership already did the TSB for the earlier models. I explained that they did not all they did was outsource it for additional silicone. She said well it says in our records they did it. Seriously.

As for keeping it under 90 that is fine except the more wind resistance the lowe the speed you need to duplicate it. In a stong headwind I have had it occuring at 60mph. But at any rate I dont care if it only occures at 120mph it should never occure at all.

 

I feel your pain. I have a similar sound/rattle coming from windshield/dashboard. Dealer said that it is unreasonable to think that you won't get rattles while driving on rough city streets. Come on man....the freaking truck only has 5k miles on it...sounds like it has 80k. This is on a 2010.

 

Hmmmmmm. On a really windy day on the highway @ 45-55 mph I'm hearing wind noise coming (seems like) in around the windows of my access cab rear door windows. it might be door seal issues ??? It's a 2010 SR5 TRD Off Road...anyone else??

 

My 2010 does the same thing. The dealer won't fix it for the same issues. For those wondering what that sound is...

http://www.youtube.com/watch?v=1IrQZhQzX94

That was going into a headwind on the freeway. I've had it happen as low as 40mph into very strong headwinds.

 

Thats it right there. I have recordings of it also. There is no way out of this for them. I just finished filling out the arbitration papers and will mail them tomorrow. If that doesnt work then its off to get a lawyer at which point I will be seeking alot more than just a windshield repair.

 

Can ya try a different dealer?

 

come on guys...is there nothing else you can complain about?
this is a truck, bottom line. if you want no noise and a perfectly smooth ride, buy a cadillac. the last time i went 60 in a jeep i was pretty much deafened by the sound of the canvas slapping all around(bad comparison on your part)....on my 09 dc 4x4 trd offroad i get this noise every once in a while. so what. I dont let little things like this bother me(as this is not a lexus that i am driving). and as for the dealer not covering this, i side with them.....to recreate the wind noise, you ocasionally get from your truck, you have to do 90 mph???....what dealer would entertain such a complaint? i know i would tell you to go climb a tree if i was that service manager.......man up, deal with it, or sell your truck and buy a luxury sedan....

just sayin......

 

Um, first off my 2008 never had this issue, it's a flat out craftsmanship defect, and on principle alone Toyota should repair it per the warranty guidelines. For a $30k truck, I'd say it's expected the windshield is properly sealed, especially when it's the top in the class. Also, Lexus is owned by Toyota, so poor reference point there.

Yes, it is a truck. Yes I wheel it. Yes I've scratched it, modified it, and will continue to do so. That's all beside the point of poor craftsmenship when their windshield installing machine was running out of spec, they should stand behind it and fix it... that's all there is to it.

 

I understand what you are saying, but $33K and they can't even get a functioning windshield seal? If it was a $5K truck, then okay, whatever...but he spent his hard earned money and they refuse to fix something that will cost them less than an hour to fix.

 

well sir, my 2007 dc 4x4 did exhibit this same thing on numerous occasions. i would have to disagree that it is a windshield seal problem. first off, if this was a problem with windshield sealing, i'm pretty sure i would be able to blast water through the edge with my pressure washer. secondly, the urethane glue that is used to affix the windshield is approx 1/4 inch thick when applied, so that would mean that either the windshield opening or the glass itself was off by more than 1/4 in(highly unlikely). i am more apt to think that it is caused by the outer windshield gasket vibrating against the glass...bottom line.....let it go man. enjoy your truck...

 

Hey bro if your happy with junk more power to you I am not. Its defective plain and simple. As for the speed thats a none-issue a vehicle should perform at any speed it is capable of going period. Its not even a speed issue its wind issue so if I am driving 60 into a headwind it will produce the noise. The issue is wind hitting the windshield and causing the top moulding to lift and it creates a kazoo sound. That is BS. As someone stated if I had a 1980 pickup that cost 2500, well cool I wont complain, but that is not the case.

The reason for my thread is to get the word out and see who is getting screwed on this, it sounds like you dont mind getting screwed thats on you I'm not cool with it.

 

Does it leak water, if its whistling like a kazoo it has to leak water, especially in a car wash. Possibly another way to approach the situation.

 

I've had windshield noises on a half dozen cars. That has to be the absolute worst I've ever heard. Just the inconsistency of it and nails on a chalk board tone. I can almost understand why the OP is going off like he is. Ugh.. I'm irritated just watching that video. If it makes you feel any better, I've had a wind noise similar to that on about 4 different toyotas ranging from 72-90


I've got a question. I mean, I know it's not your "job" and you paid for the warranty. But, Just fix it your self. That's what I have to do when I take my car to a shitty dealer, or dealer "can't duplicate customer complaint" It's not worth my time to have them fix it. "free" ain't free. Its hours out of my schedule and days of inconvenience. I weigh the cost of repair against my salary just as a rule to have a rule. If I can fix it for 20 bucks in half an hour myself, that's what I do. Dealer for removing engines and transmissions, and expensive diagnosis and whatnot. But that's me.

As for fixing it, it sounds like it could be the little moulding strip at the air intake. But it could also be the rubber at some point of the windshield. Get some RTV and stick it down.
If that doesn't work, it's not the window rubber.

If it's kazooing it doesn't HAVE to be leaking, for several reasons. It could just be vibrating on the paint due to turbulence, cavitation or air leaking under the rubber at one point and blowing out at another all outside. I don't have my truck here or I'd investigate.

 

Yea I'm pretty sure it's the molding near the top center of the windshield. I already have a decent chip so I was kinda just... waiting for it to give out lol.