Toyota Props

I have a 2nd gen Taco and a '14 Sequoia...so I'm def Toyota fan. Took our Sequoia in for scheduled maintenance...just over 36K miles. Dealership said the rear shocks were leaking. This is a Platinum with fancy (expensive) shocks. I was wishing I had known about this when I was picking the package...we definitely didn't need fancy shocks.

I complained a little...didn't act like an ahole or anything. This SUV is never driven off road. Biggest load it carries is carpool. The dealer agreed that the shocks should not have worn out that quick and covered it as if it were under warranty. I don't know whether Toyota or the dealer covered the cost. But I was satisfied.

This is the fourth Toyota we've had (2 Tacos, 2 Sequoias) over 10+ years, and I plan to be a Toyota customer for a long time. BTW, I've also had great experiences with Acura (Honda) dealer...but I can't say the same for GM, Ford or any others.

Anyway, just thought I'd take a few minutes to report an good dealer experience on here. Thanks

 

Dealer service departments take a beating around here...sometimes deservedly so...sometimes not (dealing with the public is not an easy thing to do). Glad you had a good experience.