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TSS Recall -- New document from Toyota regarding trucks with "Pro" grills or lifts

Discussion in '3rd Gen. Tacomas (2016+)' started by Arrieta578, May 7, 2019.

  1. Jun 12, 2019 at 10:30 AM
    #321
    rocktacos

    rocktacos Member

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    It makes sense when you put into account 99% of dealers are independently owned “franchises.” Personally, I think it’s a case of overthinking it and general confusion. Boils down to:

    1) Toyota Corporate issues a recall.
    2) Toyota comes up with a fix, documents it very specifically (i.e. the directions apply to a stock vehicle as it left the factory), and issues it to said dealerships.
    3) Dealers prep for the recall work and realize the Tacoma is one of the most heavily modified vehicles on the market.
    4) Dealer panics and has their own lawyers come up with a CYA solution, meaning every dealer will address it differently.

    If someone gets sued and it’s between the independently owned dealer and Toyota Corp., it’s safe to assume who’s going under.

    While no case is a sure thing, someone will stand to lose a lot of money if the question, “could the mods have affected the recall work?”; not “did the mods affect the recall work?”

    Shitty situation where the buck gets passed on to the customer.
     
    GillyLink likes this.
  2. Jun 12, 2019 at 11:34 AM
    #322
    MunchTIME

    MunchTIME Well-Known Member

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    Had my truck in for the 20K service today and tried to get my tranny fluid checked and the TSB taken care of.

    I was told, we have to charge you to do the TSB ($280) because you have an aftermarket bumper and the tech needs to remove it to perform the TSB. ..... when I installed my grill I didn't need to remove the bumper, so why does he have to?

    Was also told they can't check the fluid level, there's no way to do it. I said yes there is, he said well, they can but it needs to be hooked up to the special equipment. Okay then do that... We have to charge you for that.

    I hate dealerships.
     
    Last edited: Jun 12, 2019
    PaulTac, Cerveza1980 and KY_Rob like this.
  3. Jun 12, 2019 at 10:23 PM
    #323
    Hook78

    Hook78 Well-Known Member

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    I guess I don’t understand the corporate relationship to dealerships well enough. I get that they are different business entities but they enter into certain agreements with Toyota in order
    To be a dealer. Those agreements must obligate them to do things a certain way when it comes to recalls, or maybe I’m way off.
     
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  4. Jun 15, 2019 at 1:27 PM
    #324
    OffroadJet

    OffroadJet Well-Known Member

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    I had the recall done for the sensor at the dealer today. They installed the seal and recalibrated no questions asked. im so happy i didnt have to deal with it.
     
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  5. Jun 15, 2019 at 2:08 PM
    #325
    Rockefelluh

    Rockefelluh Well-Known Member

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    I setup my 10k service with the dealer. I asked them if they could order the parts. They said they needed to check the truck first and they could order. Sounds like my dealer may have an issue with lifts, tires, or grilles.

    Tustin Toyota for reference.
     
  6. Jun 15, 2019 at 2:12 PM
    #326
    Taco1.1

    Taco1.1 Well-Known Member

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    I have to give my dealer props for doing it with no BS despite having different tires and a knock off pro-grill.
     
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  7. Jun 15, 2019 at 9:24 PM
    #327
    OffroadJet

    OffroadJet Well-Known Member

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    in my experience. i think the older service writers dont know and the young tech dont care enough to "complain" about after market stuff. the young tech dont get paid enough to care really. plus they have cars or trucks all done up and understand the game
     
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  8. Jun 15, 2019 at 9:44 PM
    #328
    Stocklocker

    Stocklocker Well-Known Member

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    In British Columbia, where I live, if you buy a Jeep, a Subaru, an Audi, a Hyundai, a Ram, a VW, a Volvo, or a Toyota, you are likely buying from the same dealership company. That’s how “arms length” the dealers actually are from Toyota Corporate, at least in BC.

    Jim Pattison Auto Group is so powerful now, at least in BC, I would think Toyota Corporate has to consider carefully jerking them around, which is likely why I’ve never had any problem whatsoever at my Toyota dealer. They are helpful and reasonable. No VINs for Pro Grilles, no issue with recalls and TSBs. It appears the dealer-owner relationship comes first. JPAG can dictate to Toyota to some of extent, because they can always pickup slack in their other brands if Toyota becomes a problem.

    The Jim Pattison auto group selection of brands:

    https://www.jpautogroup.com/

    01E558A6-D229-42CB-A998-DA98FF72E1AC.jpg
     
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  9. Jun 15, 2019 at 11:23 PM
    #329
    Aldo98229

    Aldo98229 Well-Known Member

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    Is ProMaster a brand now...? Or are they too OCD to leave one box blank?
     
    Last edited: Jun 16, 2019
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  10. Jun 15, 2019 at 11:29 PM
    #330
    Stocklocker

    Stocklocker Well-Known Member

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    They had to put something there after they lost Skoda
     
  11. Jun 17, 2019 at 10:48 AM
    #331
    Hook78

    Hook78 Well-Known Member

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    Really good point. The power of dealership conglomerates...that’s a pretty decent explanation for the varied response. It’s a great discussion about what real power is, regardless of the ‘rules’.

    Still curious about who is accepting the additional legal risk when the recall is done on modded trucks. Someone else had a good point about the decision being made by lower level service folks who may be accepting risk but wouldn’t bear the burden if there was a consequence.
     
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  12. Jun 17, 2019 at 1:43 PM
    #332
    TacoBella

    TacoBella Well-Known Member

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    NO entity is worse than Southeast Toyota and the Moran family, Can't even buy a Genuine TOYOTA Care extended Service Contract..Have to buy Fidelity which is owned by yep...The Moran Family. ( You can buy a Genuine Toyota ESC from Internet sellers though) They put $700+ options on the Monroney at the port. Crazy...
     
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  13. Jul 2, 2019 at 7:38 AM
    #333
    bunz559

    bunz559 Well-Known Member

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    So Ive read through 17 pages. After they turn off your TSS, is there a light on the dash? Also, has anyone checked to see if Carista or steering wheel can reactivate the TSS system?
     
  14. Jul 2, 2019 at 7:50 AM
    #334
    KY_Rob

    KY_Rob Well-Known Member

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    Yes, once the dealer turns off the TSS, there is a light on the dash.
    Fortunately, the steering wheel controls can be used to turn everything right back on, and they stay on.
     
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  15. Jul 2, 2019 at 8:20 AM
    #335
    Cerveza1980

    Cerveza1980 Well-Known Member

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    None yet
    My dealership must have fucked it up then. WHen I got my truck there was no light that the TSS was off. When I turn it off, it turns back on when my truck is power cycled.

    I asked my service manager what was going on since I confirmed that it would be off, and stay off when I power cycled the truck. Or I can turn it on and would stay on when truck was power cycled, before I dropped off the truck. He said I now have to talk to their team lead.

    THe sticker and the document I singed said not to use the auto-speed control for cruise control, but the damn thing wont turn off with TSS.
     
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  16. Jul 2, 2019 at 9:59 AM
    #336
    KY_Rob

    KY_Rob Well-Known Member

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    I had to sign the same waiver, got the same sticker, and the owners manual insert. All said not to use the system. Turned mine on before I left the dealership and it’s been on ever since. Also, mine works just fine. Does exactly what it’s supposed to do. I’d say they messed up something.
     
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  17. Jul 2, 2019 at 10:10 AM
    #337
    bunz559

    bunz559 Well-Known Member

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    Conflicting experiences then. LOL! Just trying to figure out what's everyone's experience as I assume tons and tons of people are going through this.

    To confirm, we can deny the service correct? Because if the service department does actually disable the TSS, there will be a perminant dash light on.
     
    Last edited: Jul 2, 2019
  18. Jul 3, 2019 at 7:16 PM
    #338
    txst

    txst Well-Known Member

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    TSB0058-18, TRD Pro Grill
    I have a Toyota Pro grill, garnish and wiring harness. I went in for "Phase 1" of the recall last Friday where they inspected my truck. At first they said the recall only applied to trucks "with the round Toyota emblem". I told them to take another look and handed them my recall notice. They took the truck back to the shop and found the documentation regarding "unauthorized modifications" and presented me with the waiver to sign. They told me that they had to order the part and would call me when they came in. I received the call that the parts were in and took my truck to the dealer for "Phase 2" of the recall today. When I got the truck back, the paperwork said "Installed 88278-0C020, which from what I can tell, is the correct seal for the Pro grills. However, I don't see any evidence of the seal.TSS.jpg

    Is this what it looks like for others who have had the recall done with the Pro grill?
     
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  19. Jul 3, 2019 at 7:19 PM
    #339
    KY_Rob

    KY_Rob Well-Known Member

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    The seal (which is just some foam pad) for the pro grilles goes between the sensor and grille. I can see it in your photo just below the top screw.
     
  20. Jul 3, 2019 at 7:32 PM
    #340
    txst

    txst Well-Known Member

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    OK - Thanks. From what I saw in Post #208, it looked like my sensor didn't have the vent holes and required the foam to be wrapped around somehow. Kind of hard to see in the scanned document.

    Update: I went out and looked at it more closely - there is definitely foam wrapped around near the upper screw. Thanks, KY-Rob
     
    Last edited: Jul 3, 2019
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