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Very Good dealer experience (Not Toyota)

Discussion in 'General Automotive' started by chris4x4, Nov 8, 2008.

  1. Nov 8, 2008 at 1:45 PM
    #1
    chris4x4

    chris4x4 [OP] With sufficient thrust, pigs fly just fine. Thor

    Joined:
    May 8, 2008
    Member:
    #6497
    Messages:
    103,755
    Gender:
    Male
    First Name:
    FlimFlubberJAM
    Tenoe, AZ
    Vehicle:
    2013 Rubicon Unlimited,
    4.10 gears, sliders, and lots of buttons.
    So, This morning I sent my Wife to the Honda dealer to get her oil changed as I woke up sick. :( She has just over 60,000 miles on her car, and the Warranty is clearly expired. As she is waiting for the oil change to be completed, the service manager comes over to tell her that they found (during their 30 point inspection) that the battery was showing a lower reading than it should when under a load. I knew this as I have tested her battery and we actually talked about buying a new one last week. The service manager continues to tell her that they installed a new battery and that she would be on her way in a few mins., and everything else with the car was perfect. She goes to pay her bill, and it was $26.77. She went to the service manager and asked why the battery wasnt included on the invoice, and the service manager said it was, but it was "no charge". WOW! :eek: She ownes a Honda Accord, and this was at the local Honda dealer. I just had to post this as I find it great customer service. Cheers, to Honda! :)
     
  2. Nov 8, 2008 at 2:31 PM
    #2
    SocalMan22

    SocalMan22 Founder Socaltacomas.com Thor

    Joined:
    Mar 25, 2007
    Member:
    #1146
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    Male
    First Name:
    Steve-0
    So*Cal
    Vehicle:
    06 PreRunner Dbl Cab
    What Mods!
    Damn now thats a good expierence!
     
  3. Nov 8, 2008 at 3:51 PM
    #3
    91r100gs

    91r100gs Understand the Voice Within

    Joined:
    Apr 21, 2008
    Member:
    #6100
    Messages:
    653
    Gender:
    Male
    First Name:
    Dan
    Kansas City area
    Vehicle:
    '08 Impluse Red SR5 I-4
    Factory bed mat, TacomaWorld.com sticker, EGR In-Channel Vent Visors, AFE ProDryS drop in air filter
    I have owned a Honda, and the dealership was quite a bit above average when it came to "goodwill warranty". "You just don't hear bad things to often. Overall my Honda Experience was 4.5 out of 5..
     
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