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Warning to Third Gen. Users of the 2nd Gen. 5100's!

Discussion in '3rd Gen. Tacomas (2016+)' started by cactushead, Mar 4, 2019.

  1. Mar 5, 2019 at 2:31 PM
    #21
    na8rboy

    na8rboy 18 DCLB Sport Cement

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    Replace the one that's bad, shocks fail. It may, or may not happen again.
     
  2. Mar 5, 2019 at 2:39 PM
    #22
    Tacoma2020

    Tacoma2020 Well-Known Member

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    So, all this fuss over a $50 shock?
     
    Tehcoma, JS760 and na8rboy like this.
  3. Mar 5, 2019 at 10:17 PM
    #23
    stealthmode

    stealthmode Well-Known Member

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    Are 3rd gens not 1" higher in front because of new spring? Maybe 3rd gen 5100s are bit longer ?
     
  4. Mar 14, 2019 at 11:30 PM
    #24
    cactushead

    cactushead [OP] Well-Known Member

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    Front hitch, 5100's, 885's, Snugtop XV, Slimline II, Sumos, bed platform, AAL, interior LED lights in cab and bed, exterior camp/backup LED's, Rigid DOT Fogs, Mega Ultra +130 bulbs, heavy-duty fog light and low beam wiring harness, Weathertech mats, Re-routed dif breather and A/C drip line, dash cam, front and side cameras, anytime rear camera and nav, Blue Seas fused bus bars to cab and bed, heavy-duty bus bar w/Anderson quick disconnects under the hood for powering winch, solar, air compressor, and other accessories.
    I searched other forums and found the contact information for the Bilstein Warranty Supervisor, Lisa Ciacci. I sent her an email and she initially offered to replace the one strut under warranty, however, all of the 3rd generation struts were spoken for, so she offered me a 2nd generation. I countered by asking for a 3rd gen, when they come available, and I'd buy a second at cost. She said that was not possible because that facility does not sell to the public.

    To get what I wanted I had to change my approach and let her know that this was not a warranty issue, but rather about customer service and correcting what went wrong. After laying out my case, I told her I wanted both the struts and the shocks replaced with the correct ones. She finally agreed to replace both struts with the current model. She said the 2nd generation rears are the correct ones for the 3rd generation, so they were not replaced.

    Needless to say, I am happy with the outcome. I realize it is her job to minimize the company's losses, while still providing good CS, but I just wish she would have made that final offer first.
     
    Spare Parts and JaCado like this.
  5. Mar 15, 2019 at 3:57 AM
    #25
    ryager

    ryager Well-Known Member

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    That's why I just went with the TRD PRO shocks when they were an insane discount.
     
  6. Mar 15, 2019 at 3:06 PM
    #26
    JS760

    JS760 Well-Known Member

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    You were owed one 2nd gen strut under warranty, but wouldn’t let it go untill you got more than you deserved, you should be more than happy, and less entitled.
     
  7. Mar 15, 2019 at 3:55 PM
    #27
    Hstone556

    Hstone556 Ain’ters gonna ain’t

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    You put the wrong part on your truck and it failed, and you want them to pay for your mistake :confused:
     
  8. Mar 15, 2019 at 3:57 PM
    #28
    Hstone556

    Hstone556 Ain’ters gonna ain’t

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    3rd gen specific 5100s have been out since before he did his suspension.
     
  9. Mar 15, 2019 at 9:09 PM
    #29
    cactushead

    cactushead [OP] Well-Known Member

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    Do you really believe they would cave in to the demands of a customer for no reason? Get real! I was initially told I did not have a warranty claim and was dismissed. They only changed their stance once the facts came out.
    You must be a friend of JS760! :facepalm:
    Get your “facts” straight if you’re going to criticize others:
    June 16th: the "official" release from Bilstein came out that the Gen 2 5100's were the correct model for the 2016 Tacoma….
    June 17th: I purchased the struts and shocks.
    June 22: Bilstein website changed and the page that listed the 24-239370 (front) as the correct fitment for the 2016 Tacoma was no longer available.

    So the manufacturer puts out bad information that I acted on, and now it is my mistake? :confused:

    I doubt they would have given me anything if I had bought them after the 22nd.
    What is the relevance? The fact is, I bought the Bilsteins in 2016, before the 3rd gen 5100s came out.

    Don’t bother responding because I’m done defending myself!
     
    Last edited: Mar 15, 2019 at 9:16 PM
    JaCado likes this.
  10. Mar 15, 2019 at 9:23 PM
    #30
    Sterdog

    Sterdog Well-Known Member

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    You don’t have to defend yourself. This is just the nature of Tacomaworld, and now that the facts you’ve given are complete you’re only going to get opinions. Opinions are a lot like assholes, everyone has one and they like to spew shit from time to time.
     
    Toki and the.sight.picture like this.
  11. Mar 15, 2019 at 9:32 PM
    #31
    the.sight.picture

    the.sight.picture Well-Known Member

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    Check the build thread in SIG
    the couple of days headache to deal with this vs 120 bucks to replace both would not have been worth it to me. I'm glad you got the outcome you wanted.
     
  12. Mar 16, 2019 at 3:22 AM
    #32
    Hstone556

    Hstone556 Ain’ters gonna ain’t

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    The information was out there, you just chose to ignore it.

    1E5C5628-D7B3-42D9-BFE0-90266F0DA411.jpg
     
    JS760 likes this.
  13. Mar 16, 2019 at 3:58 AM
    #33
    Geraldo's Taco

    Geraldo's Taco Member

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    Yes.
     
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  14. Mar 16, 2019 at 4:13 AM
    #34
    Hstone556

    Hstone556 Ain’ters gonna ain’t

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    It’s pretty simple really, you bought the wrong struts taking the advice of people on a forum... and it’s Bilsteins Fault? You KNEW they were going to be possibly updated for the 2016 by Bilstein before you bought them, and you waited several weeks after they removed the compatibility information to install them. It’s pretty obvious you were just careless and pretended to be a innocent victim to get free shit. People like you are partly why the prices of things go up every year.

    All this can be found in this thread:

    https://www.tacomaworld.com/threads/5100s-for-2016-3rd-gen-tacos.432980/
     
    Last edited: Mar 16, 2019 at 4:42 AM
    JS760 likes this.
  15. Mar 16, 2019 at 4:30 AM
    #35
    EatSleepTacos

    EatSleepTacos MOBTOWN OFFROAD AMBASSADOR

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    This is all I could think about while reading the thread.

    https://www.tacomaworld.com/threads/tacomas-dont-have-struts.452101/

    My favorite line from it:

    “Now I realize this will probably fall on deaf ears. Typical responses are "tomato tamaato" or "you know what I'm talking about." But then again, why not sound like you actually know what the fuck you are talking about? It's not going to hurt you to sound and be more educated. Its the same contrast with firearm magazines vs. clips.

    Go forth and be educated.”
     
    uh_salt_rifle likes this.
  16. Mar 16, 2019 at 6:36 AM
    #36
    Garab

    Garab Well-Known Member

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    No they owed him 2 new struts that are the correct ones for his vehicle. He did his research, he was given the wrong info by Bilstien, which they then changed after he purchased them. He has proof. Bilstein falsley advertised that the gen2 struts worked for the gen 3, which is NOT the case since they not only changed that info after the fact, AND used it as a basis for denying his warranty claim. Its their responsibility to make it right.

    Get off your fuckin high horse.
     
    Atl_taco_ likes this.
  17. Mar 16, 2019 at 7:39 AM
    #37
    texascolt45

    texascolt45 Well-Known Member

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    I put my bilsteins on my 09 at 15,000 miles set at 1.75.still working great at 247,000.one of the rear ones did leak though after quite a while.
     

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