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who can I call about this crap?

Discussion in '2nd Gen. Tacomas' started by DrivingInstructor, Aug 14, 2009.

  1. DrivingInstructor

    DrivingInstructor [OP] Active Member

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    Thunder Bay
    Vehicle:
    TRO Sport package Long Box
    Dual brake and dual gas pedal.
    Out of all the 4 times I went in, everytime I had issues. I feel that the service department treated me unfair. I spoke to the service manager but I don't feel I got what I was after: fair treatment. Yeah he offered me a free oil change and change the in cabin filter (that just got changed 10 000kms) but I was out almost 100 bucks.

    And I was seriously looking at buing a Prius. But now, it's looking like the VW golf diesel, honda or back to the versa.

    Funny but I own a Versa that has not been reliable but the custumer service there is TOP!!! They go beyond what they need to!

    Should I call Toyota? Is their a REP for Northern Ontario.....?

    If I ran my business this way, I would want someone to tell me what is going on.............

    OR AM I JUST A COMPLAINER???
     
  2. Hootbro

    Hootbro Omnipotent

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    Well, before I can sympathize or demonize you, what was the problem you took it in for?

    Hootbro
     
  3. bajamoon

    bajamoon Well-Known Member

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    x2, what did they do or not do to piss you off.
     
  4. WilsonTheDog

    WilsonTheDog Kylie's dad

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    They refused to fix the whine in the drivers seat.
     
  5. Colton

    Colton Reagan/Bush '84

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    :rofl:
     
  6. Hootbro

    Hootbro Omnipotent

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    :thumbsup:
     
  7. SoCal Tom

    SoCal Tom Member Extraordinaire

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    Have they taken it for a test drive to see if they notice the noise?
     
  8. cmack

    cmack Impeach Chris4x4!

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    LMAO! :laugh:
     
  9. yotarob2005

    yotarob2005 Kiss My IFS

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    Only you can decide, If you where not treated fairly, then you should call Toyota about it
     
  10. gcwaterski

    gcwaterski Well-Known Member

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    Okay seriously- from my ford i had to get for work, to the jeep wrangler I had in highschool, to the Bimmer after that, to the Mercedes after that, to the Toyota now- all had people in the service/parts department that were dicks. Just accept it. Look, I got verizon wireless- I KNOW without a doubt every time I go in there, I'm walking outta there pissed off cause of some a$$hole's attitude. lol. I just expect it. My local toyota dealership's service department had mad attitude about doing the rear suspension TSB, AND the tailgate TSB. It pissed me off. I got over it. I feel ya but you just gotta accept that salesmen alot of time are duesche bags, parts guys a lot of time are d!cks, and service guys a lot of times are jerks. EVERYWHERE, EVERY brand....
     
  11. Kyouto42

    Kyouto42 Iron Beard

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    See build thread in signature
    Eh I dunno I don't usually have a problem lol... They might not perform the work, but very very rarely are they ever dicks about it. Hell, I'm getting a new G1 because my speaker is dying and my local T-Mobile rep was extremely nice and helpful (also pretty hot). The Toyota dealership near here is looking into working with corp to get my cracking steering wheel replaced... I dunno. Maybe you're just being a dick to them?
     
  12. FoxySandChick

    FoxySandChick Well-Known Member

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    Henderson, NV
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    De-badged, limo tint, black wet okole's, weathertechs, extra d-rings, TSB bilsteins
    I don't know what the problem is you are having or what the treatment was, but the person to contact after the Service Manager is usually the General Manager of the dealership. The service centers out here have red phones in the waiting area with big signs that say if you are not happy to pick up the phone and it connects you directly to the General Manager.
    I chose to write a letter, I think it got more attention. After the General Manager is a Regional Manager, but I think they are harder to get in contact with. Or of course Toyota Customer Service 1800.
     
  13. gcwaterski

    gcwaterski Well-Known Member

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    No, I am not a dick to them. I am a nice guy. But i certainly don't kiss ass. I am the customer. Maybe you kiss their ass?

    Look, It's really not that bad- I was more or less making the point to the guy here that there are people that are rude in any dealership not just a toyota one. I maybe overstated it, but just trying to make a point. I have had good experiences and bad experiences in most dealerships I have dealt with. More good than bad. Its no worries.


    The local toyota dealership here in town however, just is a stingey about doing TSB's. I sent two other guys locally up there to get the TSB's done on their truck and the dealer acted like they hadn't heard anything about such a problem- untill each guy said " I heard there is something called a TSB about this issue".

    If you are a good looking guy, make a comfortable living, and/or have a smoking hot girlfriend you are going to get hated on from time to time- no matter how nice you are.:thumbsup:
     
  14. Taco505

    Taco505 Well-Known Member

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    New Mexico
    Vehicle:
    08 4cly
    Dule Magnaflow Exhaust dumped behind axle, K&N Air intake, Aftermarket radio with a kicker L5 sub & a shit amp, 18" rims with tires, RHLM, DT header, color matched bumper, oem foglights, 8k hids in headlights and in fogs
    alright not sure what your problem is, but i think that the service department here are sneaky a$$holes haha. about a week or so ago my airbag light went on so i took it in they said that they needed to do some testes on it which would take a few hours, so i left the truck went to work, i had a weird feeling so i called to check on the truck and the rep was like ohh its nothing big the sprial cord in the steering wheel shorted, my guy is starting to replace it now. so i said ok how much is this going to cost me it was gonna be $628 so i fliped out and got my ass over there and i was pissed for them starting the work with out asking me so i asked for their district manager card so i could speak with him they wouldnt give me his card but i got his name so a left with my truck and the name and not even 5 min after i left the rep called me and said they would do it for free because they can take care of it with out the distric manages approval. haha :D
     
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