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Who here has ordered from Venomrex

Discussion in '3rd Gen. Tacomas (2016+)' started by Boosted_Carrera, Aug 13, 2019 at 7:54 PM.

  1. Aug 13, 2019 at 7:54 PM
    #1
    Boosted_Carrera

    Boosted_Carrera [OP] Well-Known Member

    Joined:
    May 11, 2018
    Member:
    #253218
    Messages:
    481
    Gender:
    Male
    Hawaii
    Vehicle:
    2018 TRD SPORT, 911 Turbo
    Seeing who here has ordered from Venomrex and how did your order arrive?
    2 of 4 my center cap tabs were broken off because instead of putting on the wheels, just threw in the box. Can't use them since most tabs were broken off. Customer service rep. says they'll be sending 2.
    The 3 retaining rings for the center caps were missing . The customer service rep says "it's for shipping purpose" .:facepalm:

    3 plastic protective rings on the wheel lip were missing so had to check carefully for any damages.

    Wheel lug nuts were just thrown in a bag. No box. The only thing nicely packaged was the key thing.

    Vorsteiner being the parent company, I'm very disappointed at Venomrex packaging.
     
    Last edited: Aug 13, 2019 at 8:31 PM
  2. Aug 13, 2019 at 10:06 PM
    #2
    J_Anthony_

    J_Anthony_ Well-Known Member

    Joined:
    May 17, 2019
    Member:
    #293545
    Messages:
    97
    Gender:
    Male
    First Name:
    Jakk
    Huntington Beach, Cali
    Did you order through Venomrex personally ?

    I went through Alliance Off-Road.

    Was fast, packaged perfectly and well maintained.


    0FD5A8E6-C3EB-4CFF-A24C-5C623A12D6CA.jpg
     
  3. Aug 13, 2019 at 10:09 PM
    #3
    Boosted_Carrera

    Boosted_Carrera [OP] Well-Known Member

    Joined:
    May 11, 2018
    Member:
    #253218
    Messages:
    481
    Gender:
    Male
    Hawaii
    Vehicle:
    2018 TRD SPORT, 911 Turbo
    Yup. Venomrex website.

    Nice truck !
     
    J_Anthony_ likes this.
  4. Aug 13, 2019 at 10:11 PM
    #4
    BVita

    BVita oɐɯl ʎʎɐ

    Joined:
    Jun 30, 2014
    Member:
    #133048
    Messages:
    2,798
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    Male
    Interesting,

    I’ve had vorsteiners on our current Macan and past GTI. Theyve been super helpful and have sent out multiple replacement center caps for a faulty cap on one of our sets. No questions asked when they replaced it.
     
  5. Aug 13, 2019 at 10:16 PM
    #5
    Boosted_Carrera

    Boosted_Carrera [OP] Well-Known Member

    Joined:
    May 11, 2018
    Member:
    #253218
    Messages:
    481
    Gender:
    Male
    Hawaii
    Vehicle:
    2018 TRD SPORT, 911 Turbo

    Exactly. I've ordered Vorsteiner before . Perfect in every way.
    This service rep tells me the retaining clips for center caps were for shipping, not for install. I'm missing 3. I just laughed at the lug nuts thrown in a bag like candy.
    Whole overall experience isn't positive.
    Can't return this thing either. I'll just have to make do.
     
  6. Aug 14, 2019 at 5:06 AM
    #6
    2001 4x4

    2001 4x4 Well-Known Member

    Joined:
    Jun 28, 2018
    Member:
    #257739
    Messages:
    339
    Gender:
    Male
    Vehicle:
    2018 TRD Sport 6MT
    1.05 FOB 91
    I also went through Alliance Off-Road.

    Was fast, packaged perfectly and the wheels were flawless.
     
    Boosted_Carrera [OP] likes this.

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