Who here has ordered from Venomrex

Seeing who here has ordered from Venomrex and how did your order arrive?
2 of 4 my center cap tabs were broken off because instead of putting on the wheels, just threw in the box. Can't use them since most tabs were broken off. Customer service rep. says they'll be sending 2.
The 3 retaining rings for the center caps were missing . The customer service rep says "it's for shipping purpose" .

3 plastic protective rings on the wheel lip were missing so had to check carefully for any damages.

Wheel lug nuts were just thrown in a bag. No box. The only thing nicely packaged was the key thing.

Vorsteiner being the parent company, I'm very disappointed at Venomrex packaging.

 

Did you order through Venomrex personally ?

I went through Alliance Off-Road.

Was fast, packaged perfectly and well maintained.

 

Yup. Venomrex website.

Nice truck !

 

Interesting,

I’ve had vorsteiners on our current Macan and past GTI. Theyve been super helpful and have sent out multiple replacement center caps for a faulty cap on one of our sets. No questions asked when they replaced it.

 

Exactly. I've ordered Vorsteiner before . Perfect in every way.
This service rep tells me the retaining clips for center caps were for shipping, not for install. I'm missing 3. I just laughed at the lug nuts thrown in a bag like candy.
Whole overall experience isn't positive.
Can't return this thing either. I'll just have to make do.

 

I also went through Alliance Off-Road.

Was fast, packaged perfectly and the wheels were flawless.