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3rd Gen. Intermittent Radio Reboot / Entune problems

Discussion in '3rd Gen. Tacomas (2016+)' started by Deucailion, May 23, 2018.

  1. May 23, 2018 at 1:31 PM
    #1
    Deucailion

    Deucailion [OP] Well-Known Member

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    For anyone else with the Intermittent Radio Reboot:
    Today my local dealership informed me that the Entune Bluetooth problems (intermittent radio reboot) are a known issue, and that they are “unfixable” if the current software update has not already fixed it for you (some people it’s working, it has actually made mine worse.) They stated that there is no timeline to remedy the problem. Glad they finally admitted they have no clue how to fix it after three years of trying to fix it on two different trucks and three separate radios.

    I’m going to pursue a Lemon Law claim, I’ll let you all know how it goes.
     
    SandyTaco4x4 likes this.
  2. May 23, 2018 at 1:49 PM
    #2
    Skruf

    Skruf Well-Known Member

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    Lemon law for a head unit bluetooth problem?
     
    EdgeCrusher likes this.
  3. May 23, 2018 at 1:52 PM
    #3
    Deucailion

    Deucailion [OP] Well-Known Member

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    Lemon Law for any problem that is unfixable and affects resale or enjoyment/utility of the vehicle.

    Would you buy a used vehicle if every service invoice indicated there is a persistent, unfixable problem?
     
  4. May 23, 2018 at 5:15 PM
    #4
    EdgeCrusher

    EdgeCrusher Well-Known Member

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    JFC...have them replace the head unit. "Unfixable problem" that no one else has.
     
  5. May 23, 2018 at 5:44 PM
    #5
    Deucailion

    Deucailion [OP] Well-Known Member

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    2428F1D9-AC12-4BF9-A18D-0327F1ED1C8A.jpg
    Been through three head units on two separate vehicles, as the post states. Plenty of other people have the problem, which a quick forum search would tell you.
    https://www.tacomaworld.com/threads...random-restart-2nd-radio-1st-replaced.526669/
    https://www.tacomaworld.com/threads/entune-jbl-plus-rebooting-when-making-calls.546052/

    Literally the whole point of this post was to advise the other people having this same problem that Toyota has finally indicated it’s currently unfixable.
     
    EB Group and sadmrhappy like this.
  6. May 23, 2018 at 6:12 PM
    #6
    17TRD

    17TRD Well-Known Member

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    We listen to pandora by bluetooth any time we are in the truck. Never happened to us, not one single time. Does updating the software sometimes cause the problem?
     
  7. May 23, 2018 at 6:16 PM
    #7
    RyanL

    RyanL Well-Known Member

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    Last time this was going on a year or so ago it required a firmware (not software) update. A lot of dealership employees don’t know the difference. Have you checked if there’s a new firmware version?
     
  8. May 23, 2018 at 6:19 PM
    #8
    Deucailion

    Deucailion [OP] Well-Known Member

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    I’m on current firmware with brand new radio and it will still occur three or four times a day minimum. Toyota told me today that the firmware/software updates they pushed have fixed it for some people but not all. They stated that if the firmware/software update didn’t fix it there is no ETA for a fix.
     
  9. May 24, 2018 at 6:15 PM
    #9
    EdgeCrusher

    EdgeCrusher Well-Known Member

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    There was an update today.
     
  10. May 24, 2018 at 6:24 PM
    #10
    Ducman82

    Ducman82 Well-Known Member

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    had the same issue. only happened with the phone plugged in and for some reason bluetooth was primary. only when i did calls. see what the update today does
     
    Just1n likes this.
  11. May 25, 2018 at 5:45 AM
    #11
    Captkras

    Captkras Member

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    None....yet
    I’ve got a new 2018 SR5 and happens ALL the time. I’ve got an iPhone 8, and it will disconnect calls etc, and reboot
     
    Deucailion [OP] likes this.
  12. May 25, 2018 at 6:47 AM
    #12
    EB Group

    EB Group Carbon Jedi

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    This is something that started happening to me about 6 months ago. I haven't pursued it but I guess I will now.
     
  13. May 28, 2018 at 1:27 PM
    #13
    Captkras

    Captkras Member

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    None....yet
    I may have found a fix until they get a patch out. Take a look at your contact names. If there is anything other than a letter or number in it (i.e. special characters or emoji), delete those characters. Reset your radio, and reattach and re-sync your phone and contacts. I did this three days ago, and not a single reboot. (it was rebooting guaranteed once a trip)
     
    arnette64 likes this.
  14. May 28, 2018 at 1:41 PM
    #14
    helix66

    helix66 Well-Known Member

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    I've never had any radio reboot issues but is anyone having issues with the nav after the 5/2418 update??

    I put in a destination that I had been to a few times and it was showing two route lines on the map but the boxes where you used to be able to select were dark grey with no writing (quick...etc), so I couldn't select the correct one that was about 40 miles. Within 30 seconds it decided to go the 7 hour fire road route that was very possibly impassable and all the time I was droving the correct way it kept trying to get me to turn around.
     
  15. Jun 6, 2018 at 10:24 AM
    #15
    NateWest

    NateWest Well-Known Member

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    Yesterday was 15k service and they updated firmware.(Did the same thing at 10K) That didn't fix the issue so im back today.

    Ive got an iPhone 8Plus with iOS 11.4

    My Entune head unit is restarting when I activate the microphone. once it goes through the reboot its fine for the rest of the drive and i can use the microphone.
     
  16. Jun 9, 2018 at 9:54 AM
    #16
    helix66

    helix66 Well-Known Member

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    That has to be a drag, I'm wondering if this is more of an iPhone thing or if its equal with androids too?

    I went to the dealer last week and of course couldn't replicate the problem so they basically don't believe you. Also the route boxes were there so that didn't help my cause but it was still picking a 10 hour route to a destination that only should have been half that.

    The updated the stereo sw to the latest version (....192 iirc?) and oddly even though I had updated it a few times via OTA it never showed in the update history.
     
  17. Jun 9, 2018 at 10:08 AM
    #17
    MCOTaco

    MCOTaco Member

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    I've noticed something weird on other Entune units. If you have your own cell number in your contacts it tries to call that number whenever you hook up to Bluetooth. Taking your own # out of your contacts (on an iPhone) seems to solve it.
     
    arnette64 likes this.
  18. Jun 9, 2018 at 10:22 AM
    #18
    helix66

    helix66 Well-Known Member

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    I have not had that happen at all. I got the taco a year ago....I do have an old iphone (5s ios 10.3.3) nor on my android work phone.

    I'm pretty sure that your own number has to be in there to connect to your voicemail.
     
  19. Jul 23, 2018 at 9:08 AM
    #19
    Akillez33

    Akillez33 New Member

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    I had the reboot issue with mine when ever I would try to call someone or use Siri (iPhone 8plus) while wearing my Apple Watch 3rd gen with cell service. If I turned my Apple Watch off I don’t have anymore issues.
     
  20. Jul 25, 2018 at 6:35 PM
    #20
    Geddy_Lee

    Geddy_Lee Member

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    Hello fellow Tacoma owners! I'm new here. Purchased my first Tacoma a couple months ago. I've got a new 2018 Off Road with the Premium package. Since day 1 with 5 miles on the truck, my Entune headset would reboot almost every time I drove the truck. I spoke with Toyota's national support center and following their instructions, downloaded the latest firmware onto a USB 2.0 flash drive and tried to update the software only to find that the version I'm on, 010192 is the latest version. I finally broke down and made a trip back to the dealership and was fortunate that the stereo rebooted when they inspected it. They tried it with my iPhone x, blamed the x, then tried it with the service tech's iphone 8, and another tech's Samsung. All 3 devices while connected to bluetooth audio and after attempting to initiate a phone call the headset would reboot. The tech tried to update the firmware, unsuccessfully and has recommended a complete replacement as a result. Going in next week for the replacement. If this doesn't fix the problem, I will likely be replacing the headset with a Pioneer MVH-2300NEX. This is an inexpensive option and even though not stock I think it would be better than the horror that has been this Entune system. I love my new truck otherwise.
     

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