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DDM Tuning

Discussion in 'Vendor Reviews' started by joshua32, May 15, 2010.

  1. May 15, 2010 at 1:05 PM
    #1
    joshua32

    joshua32 [OP] Well-Known Member

    Joined:
    Feb 21, 2007
    Member:
    #949
    Messages:
    137
    Gender:
    Male
    First Name:
    Joshua
    Tyler, TX
    Vehicle:
    06 Prerunner SR5
    Over 2 weeks ago I ordered an HID kit and relay harness for my gf's civic. After 2 weeks of not even getting an email saying my order had shipped, I submitted a service ticket through their website and was replied to the next day via email that their system has been down due to some glitch that happened when they were upgrading their website. They say that the order would be shipped once they got their shipping containers in. They also said I would have to create a new online account because all of that information was lost.

    I understand that things happen and that as the company grows that issues will arise. I decided to be patient and wait for the kit to arrive but had also decided that I would look elsewhere for hid kits.

    Well I got a package in the mail today and all it contained was the relay harness. No other invoice information or even a hand written note saying the kit will ship in another box...nothing. I called but of course they are closed so I will wait to Monday and call them and see what they deal is. Hopefully they come through and get the kit shipped out.

    I know the situation could be much worse and I am gratefulthat it isn't. I think the bottom line is that if you have 3-4 weeks to wait for your parts to get there, DDM Tuning is a good place to go. I doubt I will do business with them again though.
     
  2. May 15, 2010 at 1:09 PM
    #2
    got_titan

    got_titan Well-Known Member

    Joined:
    Jan 6, 2010
    Member:
    #28898
    Messages:
    212
    Gender:
    Male
    sevierville, tn
    Vehicle:
    2010 trd sport dc 4x4
    im still waiting on a set of h9 for my motorcycle....i have had great luck with them but sometimes they do get behind or sell out and you have to wait...i have been waiting about 3-4 weeks now but im not in a hurry...i have bought at least 15 sets of hids from them a never had a problem with any of them.....except if they are out of stock and i had to wait.....
     
  3. May 16, 2010 at 12:07 AM
    #3
    MJonAgs32

    MJonAgs32 asphinctersayswhat?

    Joined:
    Apr 14, 2009
    Member:
    #15949
    Messages:
    9,347
    Gender:
    Male
    First Name:
    MJ
    SF Bay Area (East)
    Vehicle:
    07 Mid-Travel 4x4 DCSB 6spd
    check out my build
    Yeah DDM is POS when it comes to customer service. I ordered a kit 3 weeks ago and haven't gotten anything yet. Thing that strikes me is that they charge your card and they don't even ship anything. I thought that companies aren't suppose to charge unless they ship.

    Anyway, when I ordered a pair, I didn't get an email or anything. I did however get an email 2 weeks later saying that the kit I ordered was on backorder.

    The prices are great but you have to be willing to wait.

    Here's a recent thread on it with tons of people complaining about it

    DDM
     
  4. May 23, 2010 at 9:21 PM
    #4
    joshua32

    joshua32 [OP] Well-Known Member

    Joined:
    Feb 21, 2007
    Member:
    #949
    Messages:
    137
    Gender:
    Male
    First Name:
    Joshua
    Tyler, TX
    Vehicle:
    06 Prerunner SR5
    Just got an email that the rest of my order has shipped...These guys have horrible customer service!

    I don't think there is anything against these guys charging you before they ship but it definitely will not get them future business. I will honestly resort to going back to regular headlights before I order from these guys again.
     
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